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The Field Guide to Understanding 'Human Error'

Narrated by: Sidney Dekker
Length: 3 hrs and 58 mins
5 out of 5 stars (13 ratings)

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Summary

When faced with a human error problem, you may be tempted to ask "Why didn't these people watch out better?" Or, "How can I get my people more engaged in safety?"

You might think you can solve your safety problems by telling your people to be more careful, by reprimanding the miscreants, by issuing a new rule or procedure and demanding compliance. These are all expressions of "The Bad Apple Theory" where you believe your system is basically safe if it were not for those unreliable people in it.

Building on its successful predecessors, the third edition of The Field Guide to Understanding 'Human Error' will show a new way of dealing with a perceived "human error" problem in your organization. It will help you trace how your organization juggles inherent trade-offs between safety and other pressures and expectations, suggesting that you are not the custodian of an already safe system. It will encourage you to start looking more closely at the performance that others may still call "human error", allowing you to discover how your people create safety through practice, at all levels of your organization, mostly successfully, under the pressure of resource constraints and multiple conflicting goals. 

The Field Guide to Understanding 'Human Error' will help you understand how to move beyond "human error"; how to understand accidents; how to do better investigations; how to understand and improve your safety work. You will be invited to think creatively and differently about the safety issues you and your organization face. In each, you will find possibilities for a new language, for different concepts, and for new leverage points to influence your own thinking and practice, as well as that of your colleagues and organization. If you are faced with a human error problem, abandon the fallacy of a quick fix. Listen to this audio.

©2014 Sidney Dekker (P)2018 Sidney Dekker

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  • Overall
    4 out of 5 stars
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    4 out of 5 stars

A management must

A good ready for any senior manager regardless of industry or role. Could & should be applied thinking to food safety, QC, H&S, Operational root cause and HR investigations.

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  • Davis
  • 28-07-19

Must read for incident managers

This book shows several uncommon, yet very logical, approaches to analysing incidents/accidents involving so called "human errors".
This book helps to move from human blaming (or eye-closing in blameless postmortems) to systematic analysis of the situation involving "human error".

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    5 out of 5 stars
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  • David R Owens
  • 20-04-19

Excellent

Excellent progressive view of human error. Valuable and practical approach to improving safety performance. Highly recommend for safety professional, but even more for the manager.

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  • DaNiel
  • 01-09-18

MUST LISTEN FOR ACCIDENT/ INCIDENT INVESTIGATORS!

Great theories and science if you're responsible for reviewing critical incidents or accidents. I use this book as a guide.

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  • joseph scott whitener
  • 09-07-18

excellent book

This book is a must for any safety professional. The only problem is the reading. I could only listen for short periods because it would put me to sleep. Other than that it was a well written book.

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  • Adrian
  • 08-06-18

Great work mate

Great work see you at the next QLD Safety Differently Master Class. Cheers from a long time follow. AT

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    5 out of 5 stars
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  • Saleh
  • 22-05-18

Eye Opening

It provides a new way in looking at past events. I believe it could applied to many situations other than safety.

I strongly recommend it.