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People Love You
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- Narrated by: Jeb Blount
- Length: 4 hrs and 17 mins
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Overall4.5 out of 5 stars 6
-
Performance4.5 out of 5 stars 5
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Discover the secrets to influencing the performance of the people you lead. Managers don't get paid for what they do but rather for the performance of their people; therefore, a manager's most important job is coaching behaviors in order to improve performance. In People Follow You managers will learn five easily understood and implemented levers critical to influencing the performance of the people they lead.
-
People Buy You: The Real Secret to what Matters Most in Business
- By: Jeb Blount
- Narrated by: Mel Foster
- Length: 4 hrs and 59 mins
- Unabridged
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Overall4 out of 5 stars 9
-
Performance3.5 out of 5 stars 7
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Story3.5 out of 5 stars 7
The ultimate guide to relationships, influence and persuasion in 21st century business.
What is most important to your success as a sales or business professional? Is it education, experience, product knowledge, job title, territory, or business dress? Is it your company's reputation, product, price, marketing collateral, delivery lead times, in stock ratios, service guarantees, management strength, or warehouse location? Is it testimonials, the latest Forbes write up, or brand awareness?
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3 out of 5 stars
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I found it all a bit obvious
- By JedHoll on 05-10-17
-
Objections
- The Ultimate Guide for Mastering the Art and Science of Getting past No
- By: Jeb Blount, Mark Hunter - foreword by
- Narrated by: Jeb Blount
- Length: 5 hrs and 53 mins
- Unabridged
-
Overall4.5 out of 5 stars 18
-
Performance5 out of 5 stars 16
-
Story4.5 out of 5 stars 16
Every salesperson must endure many NOs in order to get to YES. Objections don't care or consider: who you are, what you sell, how you sell, or if you are new to sales or a veteran. For as long as salespeople have been asking buyers to make commitments, buyers have been throwing out objections. And, for as long as buyers have been saying no, salespeople have yearned for the secrets to getting past those NOs. Objections is a comprehensive and contemporary guide that engages your heart and mind.
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5 out of 5 stars
-
A great book to increase sales success
- By Darren Strong on 29-07-19
-
Sales EQ
- How Ultra High Performers Leverage Sales-Specific Emotional Intelligence to Close the Complex Deal
- By: Jeb Blount
- Narrated by: Jeb Blount
- Length: 9 hrs and 2 mins
- Unabridged
-
Overall4.5 out of 5 stars 115
-
Performance4.5 out of 5 stars 104
-
Story4.5 out of 5 stars 104
The sales profession is in the midst of a perfect storm. Buyers have more power - more information, more at stake, and more control over the sales process - than any time in history. Technology is bringing disruptive change at an ever-increasing pace, creating fear and uncertainty that leaves buyers clinging to the status quo.
-
5 out of 5 stars
-
Great Content and Instruction
- By Gordon Blackman on 04-09-17
-
Never Lose a Customer Again
- Turn Any Sale into Lifelong Loyalty in 100 Days
- By: Joey Coleman
- Narrated by: Joey Coleman
- Length: 9 hrs and 28 mins
- Unabridged
-
Overall4.5 out of 5 stars 38
-
Performance4.5 out of 5 stars 33
-
Story4.5 out of 5 stars 33
Coleman offers a system designed to dramatically increase customer retention and as a result, the bottom line. He identifies eight distinct emotional needs customers undergo during the 100 days following a purchase, whether it's as small as a new drink at Starbucks or as big as a house. If you can understand and anticipate these phases, you can use a myriad of techniques - in-person, email, mail, and video - to cement a long and valuable partnership.
-
3 out of 5 stars
-
Some interesting ideas but...
- By Edward on 27-10-19
-
The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- By: Lee Cockerell
- Narrated by: Lee Cockerell
- Length: 3 hrs and 59 mins
- Unabridged
-
Overall4.5 out of 5 stars 34
-
Performance4.5 out of 5 stars 31
-
Story4.5 out of 5 stars 29
The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.
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5 out of 5 stars
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Outstanding
- By Q4Legend on 27-08-19
Summary
What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember. When they have a negative experience, they tend to vote with their feet (and their wallets) and head straight to your competitors. When customers have positive emotional experiences, it anchors them to your brand, your product or service, and ultimately to you.
In the twenty-first century, competitive advantages derived from unique products are services are short-lived because competitors are able to quickly and easily duplicate or match your offering. Likewise a focus on customer satisfaction and loyalty will no longer give you the competitive edge. Delivering a legendary customer experience has emerged as the single most important competitive advantage for companies across all industries. In People Love You you’ll learn the real secrets of customer experience including:
- Seven Essential Principles of Customer Engagement
- Five Levers for Creating a Legendary Customer Experience
- The Secret to Bridging the Experience Gap
- How to Leverage the Pull Strategy to become a Trusted Advisor
- Two Most Important Rules for Dealing with Pissed-off Customers
In a hypercompetitive, global marketplace protecting your company’s customer base, the lifeblood of your business, must become your number one priority. The rubber hits the road with account managers, project managers, sales professionals, and customer service professionals - the people most connected to customers - who are on the frontlines of customer experience. They build unique and enduring emotional connections with customers that creating long-term revenue and profit streams. In People Love You, human relationship guru, Jeb Blount, gives you a powerful playbook for interacting with customers in a way that creates deep, enduring, visceral connections that withstand relentless economic and competitive assaults.
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Reviews - Please select the tabs below to change the source of reviews.
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Overall1 out of 5 stars
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Performance1 out of 5 stars
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Story1 out of 5 stars
- Elle3424
- 30-08-19
Not for me
I have listened to the first chapter and am bored to tears. I wish I could return it like you could a hard copy.
It could be just the book for you, however I found it boring and repetitive...sorely disappointed 😞
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Overall5 out of 5 stars
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Performance4 out of 5 stars
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Story5 out of 5 stars
- Jordon Packard
- 05-07-18
Great Instructional Book
While basic, it pretty much covers everything on good project management and helps explain it really well, especially the relationship skills part. I highly recommend reading this if you are in any customer support position of any type.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Karl Diaz
- 14-05-18
So true...
Touched on every aspect of not only winning a sale but maintaining your hard earned relationships.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Jacqueline
- 12-05-17
Awesome insight into client relationships!
What made the experience of listening to People Love You the most enjoyable?
Because the author narrates this book himself, his energy and belief comes through strong and clear.
What does Jeb Blount bring to the story that you wouldn’t experience if you just read the book?
The conviction in the intonation is unparalleled.
Any additional comments?
A must-read if you value your relationships with your clients. Loads of actions that can be immediately applied to your business.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Christine
- 16-04-17
must read
great book, it reminds me of why I connect with people do easily... its all about customer service.
0 of 1 people found this review helpful