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Summary

Mark Goulston, author of the new book Just Listen, published by AMACOM, joins us on Edgewise with some scripts and keywords to use to smooth out even the toughest conversations.

©2015 Mark Goulston (P)2015 American Management Association International

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  • Elaine Wiart
  • 19-03-16

Excellent

Anything that comes from Mark Goulston is great. This in particular put a lot of information on a small time frame. For those who read "just listen" this is a great way for a quick review and reinforcing knowledge