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ITIL for Beginners

The Complete Beginner's Guide to ITIL
Narrated by: Amy Barron Smolinski
Length: 2 hrs and 15 mins
Categories: Non-fiction, Technology
4 out of 5 stars (13 ratings)

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Summary

The Information Technology Infrastructure Library (ITIL®) is a framework with the goal of closing the gap between IT departments and the needs of a business. The application of the developed guidelines within the framework of ITIL® allows IT departments to improve their overall efficiency; from the way IT infrastructure is created and managed to how individual service interactions within the business are conducted.

Through the use of Key Performance Indicators (KPIs), ITIL® measures the effectiveness of an IT organization by analyzing data related to performance, issues, process improvement, and progress. Given its framework structure, one of the key strengths of ITIL® is its ability to be adapted and modified to fit the unique structure and needs of an organization. By not prescribing a specific set of rules, the dynamic nature of ITIL® affords the ability to be scalable and flexible within an organization.

PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio.

©2015 ClydeBank Media LLC (P)2015 ClydeBank Media LLC

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Usefull insights for ITIL beginners and intermedi

Good audio book but could do with a liberal scattering of real world examples of small and medium sized implementations.

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boring. hard to stay focused on it.

I'm not sure if it's itil or this book but it's seriously boring and dull

3 people found this helpful

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  • Kingsley
  • 07-10-15

A sparse overview

ITIL For Beginners is useful for getting a very basic knowledge, but not much more than that. It is rather stilted in how it flows and is full of buzzwords.

The introduction starts off in a promising manner, going through a bit of the history of why ITIL was developed and why it is needed. But this moves away from the "why" and into the "who" and "what" fairly quickly, talking about revision versions and which company did what. The "why" is useful for understanding ITIL, but the "what and what" is not. I assume it was in there as some sort of requirement by the developers of ITIL, because it doesn't actually serve much purpose beyond that.

We then get some more good work with some examples of where ITIL could be used, basing it on a made up company PDC. This discusses how the fictional PDC could improve using ITIL. There are other examples such as email that provide real life explanation to the concept.

But once we move into the bulk of the book the examples and real life explanations disappear. The majority of the chapters consist of a small introduction followed by lists and dot points. Or lists of lists. It's information at the most sparse and high level, with no grounding in how they would be implemented or interact with one another

To understand how simple it is, at one point (while going through one of its many lists) it is giving descriptions of some of the 'titles' used in ITIL. One part actually reads "Number of new customers: This is the number of new customers using the service". Really? Because that wasn't obvious at all.

The problem with lists is the there is no flow and remembering what is at the start of the list is difficult when there is no interaction and no context between what is in those lists. It just becomes a series of unconnected statements.

I listened through it twice, once without the PDF companion and once with it. The second time I was hoping that more would stick and I would get some more depth out of it, but the PDF companion doesn't really add much. In fact all it is an excerpt of the item that are reads. Some of the lists, but not all of them so you can't even use if for a reference for the entirety of the audio.

It ends with a case study talking about a real company who used ITIL and how it improved their service. But again, there is no interaction with the ITIL framework here explaining how their actions matched up. Plus it is at the end, once you have forgotten half the lists, meaning that what is provided has little context.


The narration by Amy Barron Smolinski is fine. She is easy to listen to and understand and has a good flow. She just can't overcome the poor format of the book.

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  • Washington, DC reader
  • 18-04-17

An outline

Book is a basic reading of an outline of ITIL - I was hoping for exam prep and got a basic outline instead - it's not significantly better than reading a very long website on ITIL

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  • Kindle Fan
  • 04-06-16

ITIL limited information

Would you recommend this book to a friend? Why or why not?

I would not recommend this book to a friend. This book did not offer great detail about ITIL. The book did not even provide the full meaning of ITIL.

Would you be willing to try another book from ClydeBank Technology? Why or why not?

Yes. I have received other free books from ClydeBank and they were really good books. They offered good detailed insight and along with the PDF, very good knowledge.

What aspect of Amy Barron Smolinski’s performance would you have changed?

The inflection in her voice was good, her tone was good. No change needed.

If this book were a movie would you go see it?

No

Any additional comments?

Full Disclosure: I received this book for free in exchange for my honest and unbiased review.

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  • Yasser Emara
  • 22-02-18

Advise you not to buy this product, waste of time

What would have made ITIL for Beginners better?

Honest and straight forward process of purchase after a customer pays for a product; the customer is not expecting games. it is a complete waste of time that I have to login to a site to get what I paid for.

Would you ever listen to anything by ClydeBank Technology again?

never buy any of their product again.

How could the performance have been better?

nothing just disappear from this business. go sell used cars.

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  • Anonymous User
  • 10-05-20

disappointing..

simple introduction of ITIL v3...
list of terms and descriptions...
no value for money.

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  • Matthew Fitzgerald
  • 23-11-19

20% of the book is missing

I compared this audio book to the actual book and realized that nearly every paragraph was cut short or summarized. there is alot of very helpful information missing from this audio book. I would recommend buying the actual book because it contains some great examples and anologies that were cut from this version.

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  • Kevin
  • 06-06-19

read by a robot.

could they not find a human to read it? seriously, what a waste. don't buy

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  • John B.
  • 30-07-18

Danger will Robertson

If you fall asleep easily or if you don’t like a machine reading to you then you will not like this book. Content is good but it’s nothing you couldn’t get from a fast google search or a YouTube video.

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  • Promos⚡️On Group
  • 18-10-15

Excellent resource and study guide for people who

Where does ITIL for Beginners rank among all the audiobooks you’ve listened to so far?

I have a Master Degree in Business and I'm always looking, researching and studying important topics that can help me in my improvement. One of my interests was to receive my ITIL (Information Technology Infrastructure Library) foundations certification. I listened to the "ITIL: For Beginners" audiobook version and it was easy to understand, very informative and an useful learning tool. I have always found this practice very complicated but this audiobook is helping me now to understand the process related with ITIL. Now a days is so important learning about ITIL practices because are designed to help companies identify areas where they need improvement, providing guidelines and methods on where to make specific changes to reduce costs and increase productivity. Without this knowledge you can not position your business to success.

Any additional comments?

I believe this book is an excellent study guide for people who do not have time, like me, to complete a course and need to study at their own pace. It covers all the topics you need to know about ITIL and is a good resource for the ones who need to be prepare for the exam. I received this complimentary audiobook in exchange for my honest and unbiased opinion and I highly recommend it!

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  • Lancing H Brandon
  • 21-10-17

Enlightening ilumination of modern IT infrastrctur

I have worked in Enterprise IT for ten years. I can now say that I comprehend how and why it all has worked so well. I have supported and taught ITIL concepts due to having slowly ingested them as standard business practices from many talented mentors.