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IT Service Management for Project Managers Description

Length: 6 hrs and 58 mins
Categories: Non-fiction, Technology
4.5 out of 5 stars (23 ratings)

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Summary

IT Service Management (ITSM) bridges the world of business with the world of technology. In ITSM For Project Managers, we traces the modern evolutions in information technology that precipitated the need and inspiration for ITSM.

We cover detailed chapters on the below topics:

"The IT Service Value System (SVS)"

"Service Management"

"Seven Guiding Principles"

"Four Dimensions of Service Management"

"Continual Improvement"

"IT Best practices"

©2018, 2019 iCertify Training (P)2018, 2019 iCertify Training

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  • LC
  • 14-11-19

5* Reviews are “paid for” so not reliable

The audio book repeatedly stated that to get more than $400 of training materials for free, send a screenshot of your 5* review of this audiobook to xyz.
Therefore the reviews are unlikely to be reliable.
I found that this audiobook is of near zero use if you actually want to learn ITIL and how to use it. However if you purely want to memorise definitions to allow you to answer the ITIL exam questions then it is probably ok, as that is what it focuses on.

4 people found this helpful

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Excellent content

This audiobook is excellent and fully comprehensive in structuring your learning of ITIL 4 Foundation content. I am very happy with my purchase and hope this leads me to excel in other qualifications.

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    4 out of 5 stars

Great resource

I had been learning ITIL on my own for a little while before I was introduced to this and it has made my study so much more streamlined since finding it.
The content is well explained with good examples. very easy to understand. I am confident I will be able to pass ITIL 4 on my first attempt with the help of this course.
Thank you iCertify for getting me on track with my ITIL studies. I recommend this course to anyone thinking about getting ITIL certified.

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Great package

The book gives you all you need to pass the ITIL 4 Foundation exam including the videos and practice test. I got $100 worth ITIL examination voucher too.

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Detailed and easy to follow and understand.

This audio books achieves what it sets out to do and that is be a complete replacement for the official ITIL Foundation course book, in a format that is clear, easy to understand and follow. The Audio lectures are amazing. Thank You iCertify. I am am looking forward to taking the exam and feel confident that I will pass first time

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    2 out of 5 stars
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    2 out of 5 stars

Untrustworthy Reviews

I was a bit confused with this book, they continuously sell you the whole "£400 worth of free training" speech between every few sentences, however to get said free training you need to leave a 5* review of the book to show how it helped you pass the exam?... In order to get the free training to prep you for the exam, you need to leave a false review beforehand telling everyone how the book helped you pass it...

The whole reason of me applying for this training is so that I can pass the exam, how are we able to provide any review beforehand?...

Would not recommend at all!

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Simply fantastic

Downloaded this book to prepare for my ITIL v4 exam. Was a great way to prep, especially as I spend a lot of time in the car in made good use of the time.

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Very good resource to learn Itil v4 Foundation

I need to learn Itil v4 for work and having purchased the book from Axelos I felt something was missing so I tried this audiobook and i have to say I am very impressed in the way that it is presented good resource if you want to learn ITIL v 4

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Excellent choice of audio book for ITIL V4

after a few chapters in to the book it has been so easy to follow - the guy reading the chapters does not have a monotonous voice which is great - easy to follow and to listen to - have only been using Audible for a few months and so far this experience has been very positive. the content has also been easy to follow and by using examples of Amazon in terms of continuous improvement has helped - Thank you iCertify. I would definitely recommend this course / book

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Excellent Book

Excellent book with lots of resources. Hopefully this will help me with the ITIL v4 Foundation exam.

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  • Jeremy
  • 25-10-19

ITIL and Chill

Doing a lot of travel and been listening to ICertify Training during this time. Enjoying the audio book, been playing it at .85 speed and retaining a lot of information. I like how it starts chapters with the Topics, what you're going to learn from it, definitions, and the questions at the end of Chapters to go back over what you covered.

5 people found this helpful

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  • MPS
  • 18-11-19

Excellent comprehensive materials

This was a great purchase and worth every dollar. I appreciate how detailed the online instructor was in explaining what content will be covered on the exam.

3 people found this helpful

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  • Amazon Customer
  • 17-11-19

Recommended for passing the ITIL on 1st attempt

This course is comprehensive and allowed me the flexibility to study while traveling. Easy to follow, and another great source to add to my studies for the exam.

3 people found this helpful

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    5 out of 5 stars
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  • Gustavo Guerrero
  • 27-10-19

Excellent audio book!

This audio book has the correct speed and methodology for learning about ITIL. I strongly recommend it.

3 people found this helpful

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    5 out of 5 stars
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  • Kenya
  • 13-11-19

Thank you iCertify!

Amazing videos, the best study tool out there! I felt confident and retained the information. I am looking forward to passing this test. Thank you iCertify.

2 people found this helpful

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  • Brian Werner
  • 12-11-19

Great study guide for passing the ITIL

Listening to this while commuting for work to add to my class training I took. It is setting in nicely!

2 people found this helpful

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  • Wilburt Downey
  • 11-11-19

Great Audiobook!

I am ITILv3 Foundations certified and training for the ITIL 4 exam, iCertify has provided amazing videos and support (practice questions) in this endeavor along with a discounted ITIL examination voucher for the test! Thank you iCertify!!

2 people found this helpful

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  • Juan C. Haro
  • 07-11-19

Thank you iCertify, great book.

Thank you iCertify, great book. This the confidence booster that I need to pass the exam.

2 people found this helpful

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  • Jorene Cook
  • 28-10-19

Well delivered material

Great audio book and very easy to follow! Would highly recommend this book for anyone interested in ITIL.

2 people found this helpful

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  • Linda M MunleyL
  • 25-10-19

Thank you iCertify

Thank you iCertify. The audio book is usually all you get. However, the additional provided material make this a real value add.

2 people found this helpful