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Summary

Learn the art of handling difficult people in only 60 minutes of conversation and instruction.

These are the subjects covered:

  • Introduction: We All Have Trouble with These People
  • Strategies: Give Yourself Permission to Defend Yourself
  • Four Types: Two to Worry About; Two Simpler to Handle
  • Patterns for Each Type: Attackers, Complainers, Know-it-alls, Ineffectives
  • Accept Your Losses: Distance Them for Results
  • Effective Strategies
  • Have the End in Mind
  • Family Members
  • Friends
  • Professional
  • Business
  • Community
  • Six Recommended Books

    This product is part of the Simply Magazine Lifestyle series.
  • Life made simple: listen to more how-to lifestyle and business titles from Simply Magazine.
    © and (P) Christina Brown

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    • Overall
      3 out of 5 stars
    • T. Combs
    • 01-11-07

    Worth about what you paid for it.

    I have enjoyed a couple of the other Deaver Brown selections, but this isn't really one of them. The entire hour of Mr. Brown can be summed up with, "it's not really worth it to fight with people."

    Okay, that's great, but now what? I'd have to recommend a pass on this selection.

    5 of 5 people found this review helpful

    • Overall
      1 out of 5 stars
    • Cavalier
    • 06-07-07

    Disappointing

    There are no real strategies identified in this book. It is more like a sport coach's pep talk ie: " Stay back, duck etc" He also tends to wander off topic and uses too many analogs for solutions instead of actual communication tools.

    10 of 11 people found this review helpful