IT Service Management (ITSM) bridges the world of business with the world of technology. In ITSM For Project Managers, we traces the modern evolutions in information technology that precipitated the need and inspiration for ITSM.

It is estimated that standard computer-based defense systems catch only 25 percent of malware attacks. Do you know the risks you’re running online? Are you protected? An Introduction to Hacking and Crimeware answers your concerns and provides a foundation-level overview of the dark world of cybercrime. This is a comprehensive guide to more serious online threats. Knowledge of these threats will help you understand how to ensure that your computer systems are protected and make sure that your business is safe, enabling you to focus on your core activities without fear of attack. 

Meet Lady Toad, Mistress Badger, Miss Water Rat and Mrs Mole as they go about their adventures, messing around on the river, gallivanting in Lady Toad’s shiny new toy and fighting valiantly to save Toad Hall from unruly squatters. In this retelling by Dina Gregory, The Wind in the Willows becomes a story about a group of female animals to be admired for their close sisterhood and fierce independence. Featuring original music and songs by Rosabella Gregory and sound effects captured on location, put your headphones on, sit back and lose yourself in the British countryside.

Now in its third edition, Nine Steps to Success has been completely updated to reflect the implementation methodology used by IT Governance consultants in hundreds of successful ISMS implementations around the world and covers each element of the ISO 27001 project in simple, nontechnical language. If you’re tackling ISO 27001 for the first time, Nine Steps to Success will give you the guidance you need to get to grips with the Standard’s requirements and ensure your implementation project is a success - from inception to certification.

Emphasizing greater clarity on risk practice, this new edition maintains a focus on the ability to apply "planned clairvoyance" to peer into the future. The book begins by analyzing the various systems that can be used to apply risk management. It provides a fundamental introduction to the basics associated with particular techniques, clarifying the essential concepts of risk and how they apply in projects. The second part of the book presents the specific techniques necessary to successfully implement the systems described in Part I.

Do you want your business processes to be more efficient and deliver greater quality products? Do you often look at how your organization functions and wish things could be better? Lean Six Sigma is much more than just a one-off event that an organization can use to make more money. If you want to satisfy your customers, improve your business processes, increase your revenue, and minimize costs, then you need to learn about Lean Six Sigma.

Information is one of your organization’s most important resources, and keeping that information secure is vital to your business. This handy pocket guide is an essential overview of two key information security standards that cover the formal requirements (ISO27001:2013) for creating an information security management system (ISMS) and the best-practice recommendations (ISO27002:2013) for those responsible for initiating, implementing, or maintaining it. 

Essential CISA has been made with a single goal in mind - to present the CISA material in a way that is easy to absorb without leaving any content behind. Plenty of examples are included to drive the points home so when it comes time to take the CISA exam, you are ready!  

Are you prepared to learn how to use DevOps in your workplace? DevOps is not only a buzzword. It is a way of thinking that can pull your organization’s issues by the root and change the traditional core values. You’re going to learn ways to begin putting into action DevOps so that you can reduce the deployment time and increase profit. This book will teach you why some of the world’s biggest organizations have decided to think DevOps.

Agile is proving useful even to those outside the software development industry as it enables the readers to observe and analyze their circumstances and then determine the suitable approach. It discusses at length how Agile project management principles and practices empower project managers to adapt to and manage effectively a new kind of innovative product development.

The CISSP certification is the gold standard for security professionals, but ISC2‘s official study guide is anything but easy to read. Many books have tried to simplify this but fail to leave behind the $100 words and run-on sentences. An update to the original Simple CISSP book, Essential CISSP Exam Guide takes the entire official study guide and breaks it down into easy-to-absorb chapters with simple language. Tons of examples are included to drive the points home in a way that makes it effortless to remember. 

Are you considering a career in sales operations? Perhaps you have just started such employment and are eager to know as much as possible? If that is the case, then this audiobook is perfect for you. It delivers the basics of sales operations for people just like you and is a "must hear" to help answer your questions.  

Listen to Quality Assurance to discover everything you need to know about testing and software quality, step by step to increase your software skill set. Learn how to dominate computer systems. All your basic knowledge in one purchase!

Essential CISM has been written with a single goal in mind - to present the CISM material in a way that is easy to absorb without leaving any content behind. Plenty of examples are included to drive the points home so that when it comes time to take the CISM exam, you are ready!  The book is broken down into two sections. Section 1 covers basic concepts you will need to understand before hitting each domain. The CISM official exam guide is redundant across the domains, and so in this book you will encounter each topic once instead of having to rehash the same subject in different ways.

Managing complex projects can stretch you to the limits. But with a book full of experts coaching you each step of the way, you'll never be baffled, blocked, or misdirected again. Packed with essays and insights from the field's top professionals, The AMA Handbook of Project Management is the resource professionals and students rely on for its practical guidance and big picture overview of the entire field. Whether you need advice keeping projects on track or help preparing for certification, this new edition explains every principle, process, and development.