Listen free for 30 days
Crucial Confrontations
People who bought this also bought...
-
Crucial Conversations
- Tools for Talking When Stakes Are High, Second Edition
- By: Kerry Patterson
- Narrated by: Joseph Grenny
- Length: 6 hrs and 27 mins
- Unabridged
-
Overall
-
Performance
-
Story
Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them. Crucial Conversations exploded onto the scene 10 years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their best-selling classic to provide even more ways to help you take the lead in any tough conversation.
-
-
Reviewing long after listen because it has worked!
- By CAROLINE on 27-02-14
-
Good Strategy/Bad Strategy
- The Difference and Why It Matters
- By: Richard Rumelt
- Narrated by: Sean Runnette
- Length: 11 hrs and 49 mins
- Unabridged
-
Overall
-
Performance
-
Story
Developing and implementing a strategy is the central task of a leader. A good strategy is a specific and coherent response to - and approach for - overcoming the obstacles to progress. A good strategy works by harnessing and applying power where it will have the greatest effect. Yet, Rumelt shows that there has been a growing and unfortunate tendency to equate Mom-and-apple-pie values, fluffy packages of buzzwords, motivational slogans, and financial goals with “strategy”.
-
-
A Good Clear Message on Strategy
- By John Sharpe on 13-11-19
-
Influencer
- The Power to Change Anything
- By: Kerry Patterson, Joseph Grenny, David Maxfield
- Narrated by: Eric Conger
- Length: 8 hrs and 37 mins
- Unabridged
-
Overall
-
Performance
-
Story
Everyone wants to be an influencer. We all want to learn how to help ourselves and others change behavior. And yet, in spite of the fact that we routinely attempt to do everything from lose weight to improve quality at work, few of us have more than one or two ideas about how to exert influence. For the first time, Influencer brings together the breakthrough strategies of contemporary influence masters.
-
-
Incredibly powerful
- By Demetri on 23-10-15
-
Gravitas
- Communicate with Confidence, Influence and Authority
- By: Caroline Goyder
- Narrated by: Caroline Goyder
- Length: 7 hrs
- Unabridged
-
Overall
-
Performance
-
Story
Have you ever wondered why some people earn attention and respect when they speak and others don't? The secret to their success can be summed up in one word: gravitas. In this revolutionary new book, leading voice coach and speaker Caroline Goyder reveals how to speak so others will listen. Through simple techniques to build your natural gravitas, you will learn how to express yourself clearly, with passion and confidence, to persuade, influence and engage listeners. By being grounded in your values and capabilities, you will gain the authority needed to make people sit up and pay attention.
-
-
This book can change your life.
- By Chris on 03-01-19
-
The Advantage
- Why Organizational Health Trumps Everything Else in Business
- By: Patrick Lencioni
- Narrated by: Patrick Lencioni
- Length: 5 hrs and 25 mins
- Unabridged
-
Overall
-
Performance
-
Story
This is the promise of The Advantage, Patrick Lencioni’s bold manifesto about the most unexploited opportunity in modern business. In his immensely readable and accessible style, Lencioni makes the case that there is no better way to achieve profound improvement in an organization than by attacking the root causes of dysfunction, politics, and confusion.
-
-
Great book
- By Christopher on 26-04-15
-
Your Deceptive Mind: A Scientific Guide to Critical Thinking Skills
- By: Steven Novella, The Great Courses
- Narrated by: Steven Novella
- Length: 12 hrs and 39 mins
- Original Recording
-
Overall
-
Performance
-
Story
No skill is more important in today's world than being able to think about, understand, and act on information in an effective and responsible way. What's more, at no point in human history have we had access to so much information, with such relative ease, as we do in the 21st century. But because misinformation out there has increased as well, critical thinking is more important than ever. These 24 rewarding lectures equip you with the knowledge and techniques you need to become a savvier, sharper critical thinker in your professional and personal life.
-
-
This covers it all
- By Amazon Customer on 07-07-14
-
Crucial Conversations
- Tools for Talking When Stakes Are High, Second Edition
- By: Kerry Patterson
- Narrated by: Joseph Grenny
- Length: 6 hrs and 27 mins
- Unabridged
-
Overall
-
Performance
-
Story
Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them. Crucial Conversations exploded onto the scene 10 years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their best-selling classic to provide even more ways to help you take the lead in any tough conversation.
-
-
Reviewing long after listen because it has worked!
- By CAROLINE on 27-02-14
-
Good Strategy/Bad Strategy
- The Difference and Why It Matters
- By: Richard Rumelt
- Narrated by: Sean Runnette
- Length: 11 hrs and 49 mins
- Unabridged
-
Overall
-
Performance
-
Story
Developing and implementing a strategy is the central task of a leader. A good strategy is a specific and coherent response to - and approach for - overcoming the obstacles to progress. A good strategy works by harnessing and applying power where it will have the greatest effect. Yet, Rumelt shows that there has been a growing and unfortunate tendency to equate Mom-and-apple-pie values, fluffy packages of buzzwords, motivational slogans, and financial goals with “strategy”.
-
-
A Good Clear Message on Strategy
- By John Sharpe on 13-11-19
-
Influencer
- The Power to Change Anything
- By: Kerry Patterson, Joseph Grenny, David Maxfield
- Narrated by: Eric Conger
- Length: 8 hrs and 37 mins
- Unabridged
-
Overall
-
Performance
-
Story
Everyone wants to be an influencer. We all want to learn how to help ourselves and others change behavior. And yet, in spite of the fact that we routinely attempt to do everything from lose weight to improve quality at work, few of us have more than one or two ideas about how to exert influence. For the first time, Influencer brings together the breakthrough strategies of contemporary influence masters.
-
-
Incredibly powerful
- By Demetri on 23-10-15
-
Gravitas
- Communicate with Confidence, Influence and Authority
- By: Caroline Goyder
- Narrated by: Caroline Goyder
- Length: 7 hrs
- Unabridged
-
Overall
-
Performance
-
Story
Have you ever wondered why some people earn attention and respect when they speak and others don't? The secret to their success can be summed up in one word: gravitas. In this revolutionary new book, leading voice coach and speaker Caroline Goyder reveals how to speak so others will listen. Through simple techniques to build your natural gravitas, you will learn how to express yourself clearly, with passion and confidence, to persuade, influence and engage listeners. By being grounded in your values and capabilities, you will gain the authority needed to make people sit up and pay attention.
-
-
This book can change your life.
- By Chris on 03-01-19
-
The Advantage
- Why Organizational Health Trumps Everything Else in Business
- By: Patrick Lencioni
- Narrated by: Patrick Lencioni
- Length: 5 hrs and 25 mins
- Unabridged
-
Overall
-
Performance
-
Story
This is the promise of The Advantage, Patrick Lencioni’s bold manifesto about the most unexploited opportunity in modern business. In his immensely readable and accessible style, Lencioni makes the case that there is no better way to achieve profound improvement in an organization than by attacking the root causes of dysfunction, politics, and confusion.
-
-
Great book
- By Christopher on 26-04-15
-
Your Deceptive Mind: A Scientific Guide to Critical Thinking Skills
- By: Steven Novella, The Great Courses
- Narrated by: Steven Novella
- Length: 12 hrs and 39 mins
- Original Recording
-
Overall
-
Performance
-
Story
No skill is more important in today's world than being able to think about, understand, and act on information in an effective and responsible way. What's more, at no point in human history have we had access to so much information, with such relative ease, as we do in the 21st century. But because misinformation out there has increased as well, critical thinking is more important than ever. These 24 rewarding lectures equip you with the knowledge and techniques you need to become a savvier, sharper critical thinker in your professional and personal life.
-
-
This covers it all
- By Amazon Customer on 07-07-14
-
Everything is Figureoutable
- How One Simple Belief Can Help Us Overcome Any Obstacle and Create Unstoppable Success
- By: Marie Forleo
- Narrated by: Marie Forleo
- Length: 7 hrs and 54 mins
- Unabridged
-
Overall
-
Performance
-
Story
Whether you dream of starting a business, launching a new career, learning to moonwalk, adventuring through Italy, or completely remodelling your happiness, health or relationships, there is something you should know. And that is that everything is figureoutable.
-
-
Nothing new
- By Sam Smith on 19-09-19
-
Made to Stick
- Why Some Ideas Survive and Others Die
- By: Chip Heath, Dan Heath
- Narrated by: Charles Kahlenberg
- Length: 8 hrs and 37 mins
- Unabridged
-
Overall
-
Performance
-
Story
Mark Twain once observed, "A lie can get halfway around the world before the truth can even get its boots on." His observation rings true: urban legends, conspiracy theories, and bogus public-health scares circulate effortlessly. Meanwhile, people with important ideas (business people, teachers, politicians, journalists, and others) struggle to make their ideas "stick". In this indispensable guide, we discover that sticky messages of all kinds draw their power from the same six traits.
-
-
One of the best communication books ever written
- By Mr. R. D. Cox on 02-02-10
-
The Ideal Team Player
- How to Recognize and Cultivate the Three Essential Virtues: A Leadership Fable
- By: Patrick M. Lencioni
- Narrated by: Stephen Hoye
- Length: 5 hrs and 3 mins
- Unabridged
-
Overall
-
Performance
-
Story
In The Ideal Team Player, Lencioni tells the story of Jeff Shanley, a leader desperate to save his uncle's company by restoring its cultural commitment to teamwork. Jeff must crack the code on the virtues that real team players possess and then build a culture of hiring and development around those virtues. Beyond the fable, Lencioni presents a practical framework and actionable tools for identifying, hiring, and developing ideal team players.
-
-
interesting topic on, worth your time
- By Ilias Papakonstantinou on 12-01-17
-
Change Anything
- The New Science of Personal Success
- By: Kerry Patterson, Joseph Grenny, David Maxfield, and others
- Narrated by: Kerry Patterson
- Length: 6 hrs and 32 mins
- Unabridged
-
Overall
-
Performance
-
Story
So often we want to make big changes in our lives, but lack the resolve to see them through. It seems we just can't summon the necessary willpower to take on these huge challenges - saving money, quitting smoking, increasing productivity, getting a promotion or pay rise, or losing weight. But here's the secret: willpower is not the answer.
-
-
Highway Robbery
- By Music on 25-03-12
-
How to Deal with Difficult People
- Smart Tactics for Overcoming the Problem People in Your Life
- By: Gill Hasson
- Narrated by: Katy Carmichael
- Length: 4 hrs and 21 mins
- Unabridged
-
Overall
-
Performance
-
Story
Don't let problem people get to you! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change.
-
-
useful!
- By Kemi on 22-02-16
-
Silos, Politics, and Turf Wars
- By: Patrick Lencioni
- Narrated by: Eric Conger
- Length: 3 hrs and 34 mins
- Unabridged
-
Overall
-
Performance
-
Story
"Silos" are organizations' vertical structures, but the word has become synonymous with barriers to workplace effectiveness and connotes deep political infighting. Silos devastate organizations, kill productivity, push good people out the door, and jeopardize the achievement of corporate goals. They cause stress, exasperation, and disappointment by forcing employees to fight bloody, unwinnable battles with people who should be teammates.
-
Nonviolent Communication
- Create Your Life, Your Relationships, and Your World in Harmony with Your Values
- By: Marshall Rosenberg PhD
- Narrated by: Marshall Rosenberg PhD
- Length: 5 hrs and 9 mins
- Original Recording
-
Overall
-
Performance
-
Story
On Nonviolent Communication, this renowned peacemaker presents his complete system for speaking our deepest truths, addressing our unrecognized needs and emotions, and honoring those same concerns in others. With this adaptation of the best-selling book of the same title, Marshall Rosenberg teaches in his own words.
-
-
I instinctively distrust self help books. This book is different.
- By S.Flood on 05-12-17
-
The Five Temptations of a CEO
- A Leadership Fable
- By: Patrick Lencioni
- Narrated by: Patrick Lencioni
- Length: 1 hr and 30 mins
- Abridged
-
Overall
-
Performance
-
Story
Young, ambitious, and overwhelmed, Andrew O'Brien personifies a part of every leader as he wanders in search of the elusive silver bullet that will propel him to success. He happens upon an unlikely guide who distills the seemingly infinite list of leadership perils into the five temptations of a CEO. In an intense and often combative exchange, the two debate fundamental issues faced by all leaders, issues involving personal integrity and effectiveness in the ongoing struggle for success.
-
-
Trash!
- By Abhi Singh on 12-09-18
-
Secrets of the Millionaire Mind
- Mastering the Inner Game of Wealth
- By: T. Harv Eker
- Narrated by: Charles Constant
- Length: 5 hrs and 10 mins
- Unabridged
-
Overall
-
Performance
-
Story
Have you ever wondered why some people seem to get rich easily while others are destined for lives of financial struggle? Is the difference found in their education, intelligence, skills, timing, work habits, contacts, luck, or choice of jobs, businesses, or investments? The shocking answer is: none of the above! In his groundbreaking Secrets of the Millionaire Mind, T. Harv Eker states, "Give me five minutes, and I can predict your financial future for the rest of your life!"
-
-
Really good sales pitch
- By david on 17-02-17
-
The E-Myth Revisited
- Why Most Small Businesses Don't Work and What to Do About It
- By: Michael E. Gerber
- Narrated by: Michael E. Gerber
- Length: 8 hrs and 5 mins
- Unabridged
-
Overall
-
Performance
-
Story
In this audio edition of the totally revised underground best seller, The E-Myth, Michael Gerber dispels the myths surrounding starting your own business and shows how commonplace assumptions can get in the way of running a business. He walks you through the steps in the life of a business, from entrepreneurial infancy, through adolescent growing pains, to the mature entrepreneurial perspective, the guiding light of all businesses that succeed.
-
-
Small business owners - you must listen to this!
- By Pip on 08-06-14
-
Talking to Strangers
- What We Should Know About the People We Don’t Know
- By: Malcolm Gladwell
- Narrated by: Malcolm Gladwell
- Length: 8 hrs and 42 mins
- Unabridged
-
Overall
-
Performance
-
Story
The routine traffic stop that ends in tragedy. The spy who spends years undetected at the highest levels of the Pentagon. The false conviction of Amanda Knox. Why do we so often get other people wrong? Why is it so hard to detect a lie, read a face or judge a stranger's motives? Through a series of encounters and misunderstandings - from history, psychology and infamous legal cases - Malcolm Gladwell takes us on an intellectual adventure into the darker side of human nature, where strangers are never simple and misreading them can have disastrous consequences.
-
-
Classic Gladwell please do not leave it another 6 years
- By steve farmer on 11-09-19
-
Atomic Habits
- An Easy and Proven Way to Build Good Habits and Break Bad Ones
- By: James Clear
- Narrated by: James Clear
- Length: 5 hrs and 35 mins
- Unabridged
-
Overall
-
Performance
-
Story
Random House presents the audiobook edition of Atomic Habits by James Clear, read by the author. A revolutionary system to get 1 percent better every day. People think when you want to change your life, you need to think big. But world-renowned habits expert James Clear has discovered another way. He knows that real change comes from the compound effect of hundreds of small decisions - doing two push-ups a day, waking up five minutes early or holding a single short phone call. He calls them atomic habits.
-
-
Not more of the same
- By cluelessgoon on 23-10-18
Summary
Discover skills to resolve touchy, controversial, and complex issues at work and at home, now available in this follow-up to the internationally popular Crucial Conversations.
Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly, and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly, sapping organizational performance by 20 to 50 percent and accounting for up to 90 percent of divorces.
Crucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like:
- An employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what?
- Your boss just committed you to a deadline you know you can't meet, and not-so-subtly hinted he doesn't want to hear complaints about it.
- Your son walks through the door sporting colorful new body art that raises your blood pressure by 40 points. Speak now, pay later.
- An accountant wonders how to step up to a client who is violating the law. Can you spell unemployment?
- Family members fret over how to tell granddad that he should no longer drive his car. This is going to get ugly.
- A nurse worries about what to say to an abusive physician. She quickly remembers "how things work around here" and decides not to say anything.
More from the same
What members say
Average customer ratings
Overall
-
-
5 Stars17
-
4 Stars8
-
3 Stars9
-
2 Stars4
-
1 Stars0
Performance
-
-
5 Stars9
-
4 Stars1
-
3 Stars4
-
2 Stars1
-
1 Stars1
Story
-
-
5 Stars9
-
4 Stars2
-
3 Stars4
-
2 Stars0
-
1 Stars0
Reviews - Please select the tabs below to change the source of reviews.
-
Overall
- SJD
- 07-04-13
Promises more than it delivers
The introduction to the book sounds great. Yes the authors have completed the research, collated their findings but then they don't seem to deliver so clearly. I'm left with some wonderful examples of times when people didn't do the crucial confrontations they should have done but no real inspiration as to how I can improve my confrontational skills. Maybe I just didn't listen hard enough.
3 of 3 people found this review helpful
-
Overall
-
Performance
-
Story
- Mrs
- 31-03-15
good ideas and concepts but very overpadded
What could have made this a 4 or 5-star listening experience for you?
cutting out the over selling and waffle
A reader with an interesting voice
How would you have changed the story to make it more enjoyable?
Not oversold at the intro as it left me feeling sceptical of what are some solid ideas
something abridged would be much more appropriate
How could the performance have been better?
Somebody with a greater range and enthusiasm in thier voice.
Discriptions of box models could hae been done much better; it just left me confused
What character would you cut from Crucial Confrontations?
Not applicable
Any additional comments?
This is not really a book for audio
1 of 1 people found this review helpful
-
Overall
- Clarke
- Linlithgow BridgeUnited Kingdom
- 25-02-07
Fantastically useful
This is one of the most useful books I've ever read.
3 of 4 people found this review helpful
-
Overall
-
Performance
-
Story
- Gina G.
- 03-11-17
NOT "Unabridged"
It states that the audio book is unabridged, but it is shortened and pages are cut out as I was trying to listen to the audiobook and follow the story using a hard copy as well. A bit dissapointed.
-
Overall
-
Performance
-
Story
- Miroslav Altman
- Slovakia
- 24-07-15
Easy to follow
Right examples to support such important and sometimes challenging topic. Great for me personally and recommending it to others
-
Overall

- dancinshoes
- 20-08-06
One of the best books I have read or listened to!
This is an excellent book for enhancing relationships at work and at home. It’s too bad it’s not taught in high school! The listening experience is tremendously enhanced if you also read the book as there are a few key concepts that have been edited in this audio version. This book is absolutely one of the best I have read or listened to! I highly recommend it.
33 of 33 people found this review helpful
-
Overall

- Judith
- 15-09-07
Enlightening
I wanted to read this book, but felt a little self-conscious doing so. Listening to the book was great. I would pause from time to time to reflect on the examples and strategies. I have begun to use several of the strategies - successfully! I will listen to several sections of this book again and again, as I continue to implement some of the techniques. Much more useful for actually making changes in how to approach others than it's predecessor, Crucial Conversations - a book that highlighted the need to consider a different approach to important discussions. Crucial Confrontations is contains very practical strategies to improving professional and personal communications. Bravo!
16 of 16 people found this review helpful
-
Overall

- Richard Pray
- 27-03-09
Don't decide based on reviews of reader
I was kind of surprised at the reactions to the narrator, whose tone seemed typical for this type of book, i.e., matter of fact. He reads as though he understands what he's saying-- which is the major requirement-- and I don't think a tone of great excitement would be appropriate for the material. (Compare the narrator of "The World is Flat," who maintains a uniformly breathless tone throughout that I found highly distracting.) He does, however, sound sarcastic during his reading of the "scripts" provided by authors when it is clearly not what the authors intended. (On the other hand, when the scripts in fact do call for a sarcastic tone, he's superb.) On the whole, I rarely found myself distracted by the narrator, and, especially since this book is a quite good example of its type, I would not avoid it just based on the reviews of the narrator.
10 of 11 people found this review helpful
-
Overall
-
Performance
-
Story

- Brenda
- 07-02-13
Not a lot of new information
If you could sum up Crucial Confrontations in three words, what would they be?
This is a follow up book to Crucial Conversations and not a lot of new information was presented.
7 of 8 people found this review helpful
-
Overall

- Scott
- 21-06-08
Good Material, Tough Listening
I agree with the other listener about the tone of the narrator on this audiobook. His unenthusiastic tone seems dry and I find it hard to list to. I really enjoyed the authors other book Crucial Conversations and found the female narrator much easier to listen to. Crucial Conversations focuses on disagreement between two people and how to work through their differences without going to silence or violence. Crucial Confrontations focuses on disappointment of failed promises and missed expectations. Overall I feel both books have a lot to offer. In fact, I bought both books to help me better learn the concepts and reinforce the audio program.
7 of 8 people found this review helpful
-
Overall
-
Performance
-
Story

- Kevin
- 22-02-17
Content was good, but narration sounded robotic.
The information was helpful and well thought out. But it almost sounded like the narrator was a computer like Siri.
2 of 2 people found this review helpful
-
Overall

- Eric
- 30-07-08
Narrator is horrible
I can sense that the book contains good information, but I'd have to listen to it again and take some notes. However, I have been dreading doing so due to the narrator's voice and tone. I find him so monotone and sad, that it makes it almost impossible to focus on the content. I found myself tempted to go through the book without really listening. I'd like to have a crucial confrontation with that guy...
7 of 9 people found this review helpful
-
Overall
-
Performance
-
Story

- BaconBeerBikes
- 28-04-16
Mostly same as Crucial Concersations; audio not great
If you have read the Crucial Conversations book, you'll find this is largely a rehash.
Audio quality is not great; raspy, rattly voice around halfway mark. Couldn't finish.
1 of 1 people found this review helpful
-
Overall

- Robert
- 29-09-08
Cookbook for confronting life
Thoughtful presentation of factual information with little emphasis on engaging the reader. It is easy to get lost in the lists and listings of inputs and responses.
3 of 4 people found this review helpful
-
Overall

- flippingtires
- 14-08-08
narration. narration. narration
I love the book. hate the narrator.
5 of 7 people found this review helpful