Proven techniques for resolving workplace conflicts.
After years of seeing clients struggling and their businesses suffering with destructive conflicts, Diane Katz developed The Working Circle, a step-by-step process that helps everyone in business resolve conflict in a non-confrontational, creative, collaborative way.
Win at Work! provides you with a no-nonsense guide based on real-life examples of people at pivotal points in their careers. Filled with practical wisdom, it reveals how you can move around the roadblocks that, if left unattanded, can stop you in your tracks. Win at Work! also helps those of us who are uncomfortable with conflict, giving them tools for solving problems in a nonconfrontational manner. This essential guide:
Putting aside simple band-aid solutions, Win at Work! is your proven resource for the kind of long-term team-building that ultimately makes the difference in business and organizational success.
PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio.
Very good for the topic covered. However, I was hoping for a bit more meat in help with wording of conversations when performing the actual resolutions.
Begins early with an example referencing Doctors and Nurses, or should I say, male doctors and female nurses. Then goes on to describe how doctor's expect to be right and nurses expect to be wrong. Continues with a disclaimer stating she is referencing the doctors and nurses roles rather than their gender, but then goes on to detail multiple examples of how immaturity and aggression are associated with masculinity, and patience and compassion are associated with femininity.
(Eluding to the fact that we should all act and think in a way that is more feminine, rather than act in a way that displays integrity, honesty, humility and emotional intelligence)
If you see those character traits and associate them with a gender rather than a way of being, that's not the most educated way to convince your reader that you're not sexist and it's definitely not the best way to prove the validity of your stance.
Narrator was great though! :]