Regular price: £0.00

In Basket

Summary

To really win customer's loyalty, forget the bells and whistles and just solve their problems.

This article was first published in the July 2010 issue of Harvard Business Review.

Want more Harvard Business Review?
Subscribe for one month or 12 months.
Get the latest issue.
Check out the complete archive.
©2010 by the President and Fellows of Harvard College, All Rights Reserved (P)2010 Audible Inc.

What members say

Average customer ratings

Overall

  • 4 out of 5 stars
  • 5 Stars
    16
  • 4 Stars
    11
  • 3 Stars
    9
  • 2 Stars
    1
  • 1 Stars
    1

Performance

  • 4 out of 5 stars
  • 5 Stars
    14
  • 4 Stars
    8
  • 3 Stars
    7
  • 2 Stars
    1
  • 1 Stars
    0

Story

  • 4 out of 5 stars
  • 5 Stars
    12
  • 4 Stars
    9
  • 3 Stars
    8
  • 2 Stars
    1
  • 1 Stars
    1
Sort by:
  • Overall
    4 out of 5 stars
  • Performance
    4 out of 5 stars
  • Story
    3 out of 5 stars

Good, informative information.

Was okay to listen to but not simple enough to remember immediately. was packed full of good information though.

2 of 2 people found this review helpful