Cheryl Bachelder joined an ailing restaurant chain and turned it into the darling of the industry - by daring to serve the people in her organization well. When Bachelder was named CEO of Popeyes in the fall of 2007, guest visits had been declining for years, restaurant sales and profit trends were negative, and the company stock price had dropped from $34 in 2002 to $13. The brand was stagnant, and relations between the company and its franchise owners were strained.
By 2014 average restaurant sales were up 25 percent, and profits were up 40 percent. Popeyes' market share had grown from 14 percent to 21 percent, and the stock price was over $40. The franchisees were so pleased with the turnaround that they began reinvesting in the brand, rapidly remodeling restaurants and building new units around the world. The difference maker, Bachelder says, was a conscious decision to lead in a new way.
She and her team created a workplace where people were treated with respect and dignity yet challenged to perform at the highest level. Silos and self were set aside in favor of collaboration and team play. And the results were measured with rigor and discipline. Servant leadership is sometimes derided as soft or ineffective, but this audiobook shows that it's actually challenging and tough minded - a daring path. Bachelder takes you firsthand through the transformation of Popeyes and shows how a leader at any level can become a Dare-to-Serve leader.
enjoyed the journey. requires a willingness to trust in her results to see her through the journey. compelling story, brilliant life.
1 of 1 people found this review helpful
loved it and very challenging. always better when author is also the narrator. must read for all leaders.
I learned something useful from this book. I was expecting platitudes and bragging by the author. This was actually very thoughtful information about how to lead well.
Good stuff. Gets to the point. There are a few spots in the reading where the pitch of the author's voice changes for a sentence, then goes back to normal. Assuming that it was a re-recorded section. Overall, worth the read.
Very well organized and easy to see how she transformed the company using servant leadership.