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Summary

The inspiring, unlikely, laugh-out-loud story of how one woman learned to lead - and how she ultimately succeeded, not despite her many mistakes but because of them.

This is the story of how Kristen Hadeed built Student Maid, a cleaning company where people are happy, loyal, productive, and empowered, even while they're mopping floors and scrubbing toilets. It's the story of how she went from being an almost comically inept leader to a sought-after CEO who teaches others how to lead.

Hadeed unintentionally launched Student Maid while attending college 10 years ago. Since then, Student Maid has employed hundreds of students and is widely recognized for its industry-leading retention rate and its culture of trust and accountability. But Kristen and her company were no overnight sensation. In fact they were almost nothing at all.

Along the way Kristen got it wrong almost as often as she got it right. Giving out hugs instead of feedback, fixing errors instead of enforcing accountability, and hosting parties instead of cultivating meaningful relationships were just a few of her many mistakes. But Kristen's willingness to admit and learn from those mistakes helped her give her people the chance to learn from their own screwups too.

Permission to Screw Up dismisses the idea that leaders and organizations should try to be perfect. It encourages people of all ages to go for it and learn to lead by acting rather than waiting or thinking. Through a brutally honest and often hilarious account of her own struggles, Kristen encourages us to embrace our failures and proves that we'll be better leaders when we do.

©2017 Kristen Hadeed (P)2017 Penguin Audio

What members say

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My new go to resource on humane & effective leadership

A really wonderful, engaging and insightful book on leadership. Whether you’re an experienced leader who has studied the theory, got the t shirt etc, or brand new to leadership, or starting up a new venture if your own, this book will help your thinking, and I hope, inspire you. I listened on Audible and my commute was transformed. Kristen is a great story teller, really bringing to life her ‘screw ups’ and the deep learning that followed. So much of her success is her people focus and the attention she has paid to relationships, values and honest feedback. She shares her insights generously and and also attributes and thanks the others who have helped along the way. I am already boring anyone who will listen to me with my recommendation to read or listen to this book. I’m delivering a 2 hour overview on leadership theory imminently - no mean feat! This is one of 4 books I am specifically referencing.

2 of 2 people found this review helpful

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Inspiring and entertaining tales of leadership

Refreshingly candid and open tales from leadership that are both inspiring and entertaining in equal measure.

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Wow!

If you want to learn then this is a great book to listen to. Game changer.

1 of 1 people found this review helpful

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INSPIRING

Amazing life changing story already helped me so much in our business and my personal life THANK YOU SO MUCH !

1 of 1 people found this review helpful

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Raw, honest, approachable.

Leadership from an emotional human perspective. Such a refreshing book! Must read from an employee to CEO. Thank you Kristen!

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Inspiring listen, some key messages lost in the story

Good points made throughout the authors leadership journey. Useful for the aspiring leader and individual moving from management, towards mentoring and ultimately leadership.

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Great reminder that you learn from mistakes

Great examples of how making mistakes makes you learn from them and also more powerful if spoken about and others learn from your experience too.

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All people managers should read this

Where does Permission to Screw Up rank among all the audiobooks you’ve listened to so far?

Definitely in my top ten; Kristen posits that mistakes are a necessary part of the learning process and that being open with your team is not a sign of weakness.

What did you like best about this story?

To me, this was a totally new approach to leadership, that sweeps away the dogmas of the 20th century approach to achieving ¨high performance teams¨.

Have you listened to any of Kristen Hadeed’s other performances? How does this one compare?

Have not read or listened to any other books or videos.

Did you have an emotional reaction to this book? Did it make you laugh or cry?

It made me smile on many occasions, mainly when I recognised myself in the book !

Any additional comments?

How One Woman Failed to Succeed !!!

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Don’t miss this book

Full of ideas and inspiration. For anyone managing any kind of team you have to read this book.

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  • Ashley R
  • 13-10-17

Everything I Needed as a Millennial Manager

This book was everything I needed at just the right time. In the midst of struggling to find a way to align my leadership goals with a “behind the times” company culture, I was starting to doubt myself and my mission. After hearing Kristen’s story and being able to identify with the majority of it in one way or another, I feel like I have been able to refocus on what truly matters to me as a leader. Leadership is incredibly difficult when you are saddled with the title and responsibilities of [insert title of influence here]. No wonder so many seniors/executives have lost their leadership paths in a jungle of conflicting organizational cultures. Simon pointed out that people pulled out their notepads and listened when Kristen spoke; as they should. What she has to say is absolutely invaluable for all levels of an organization. Particularly for those who have lost their way. I am so glad she decided to share her screw ups with the rest of us. Thank you, Kristen.

3 of 3 people found this review helpful

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  • katie
  • 13-02-18

Truth will out as great leaders say!

I’m glad Kristen threw out those first easy chapters she wrote and willingly rewrote them again and agin until she delivered this poignant book about life and leadership. To be a good leader one has to be willing to evolve and change not for ones own sake but for those they lead and Kristen demonstrates that over and over again through her trials and tribulations as she grows her business. The fact that she has come to realize that part of growing is also letting and wanting to see others leave and follow their passion to find the same happiness and success speaks volumes. I have been in leadership for many years and sometimes I have been blessed to have leaders like her guiding me and teaching me and other times not so lucky, but yet in those times I still learned and was able to grow and be more wise when choosing my next opportunity. I thank her for her honesty and applaud her for courage to be a force of change in the landscape of leadership that still has a lot of room to improve. For anyone who is looking for reinforcement and confirmation that being a leader is better than just managing your team is the way to achieve success, I highly recommend Kristen’s book.

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  • Customer
  • 12-01-18

Easy to listen to!

Kristin is so pleasant and easy to listen to. Hearing her story is almost like sitting down and listening to a story narrated by a friend. Her lessons learned are indispensable and her openness to admit her mistakes is refreshing . This book is deafly something that all leaders and future leaders need to read!

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  • Walter
  • 02-05-18

An honest and engaging story of leadership

Really enjoyed the story and lessons learned, and Kristen’s narration was great. I highly recommend this great audiobook.

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  • Diana J Powell
  • 30-04-18

great story

very fun story,i myself had made so many of her mistakes, so many I have not made aid yet

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  • NS
  • 27-04-18

Amazing book

Wish there had been a book like this 20 years ago. Will listen to again and try to convince my teenage daughters that they need to read.

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  • June
  • 10-04-18

Hard work and luck

Very good story indeed Ms. Hadeed! I can relate to so much and also know that in accordance with hard work there was definitely blessings that came her way. Did the hard work cause the luck to go get way? Did these amazing, lucky things come by pure luck or did she source them? Either way I need some of those types of blessings and mentors in my life to help me. Is there a book that explains better how she acquired the ability to gain top quality mentors and membership to the amazing networking resources that helped her make her business amazing?

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  • book002
  • 09-04-18

Good Story.

It’s an overall good story about Kristen’s journey to developing her company. I think it sounded like a coming of age book. It would be a great book for young professionals. I wish she would have connected her story and screw up to research to back it up.

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  • Finola Jennings Clark
  • 08-04-18

Genuine Useful Advice!

A friend of mine sent this book on for me and at first I was unsure...I'm so sick n tired of 'advice' books mainly advising you to buy their overpriced course...

THIS IS DIFFERENT! Highly recommended

This book takes a pretty well rounded look at how a business grew from pretty complete lack of knowledge and expertise, through the roller coaster of trial and error, to a place where the interests of owner, management and staff - and of course customers - were looked after really well.

The author takes you from college days of her start-up, through years of growth into a highly successful business and personal success as a speaker and mentor. If you are in business or manage people and think you would like to do better - get it

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  • Abel N Kazeneza
  • 05-04-18

Great book for anyone in leadership position. huma

Great book for anyone in leadership position to read. Human recognize other human, the book tells you that being human get you closer to other human. if you are starting your own business this will be a great book to start with how to manage your people.