Could driverless cars transform transportation for blind and low-vision travelers? On episode 162 of White Canes Connect, hosts Lizzy Muhammad Park and David Goldstein welcome Monica Freundlich, Northeast Public Affairs Manager at Waymo, to explore the possibilities of autonomous transportation. Monica explains how Waymo works, the company's approach to accessibility, and its interest in bringing service to Philadelphia and Pittsburgh.

From screen reader compatibility and haptic notifications to a vehicle-locating chime developed following feedback from an NFB member, Waymo has introduced features designed to help blind passengers travel more independently. Monica also discusses minimized walking time, audio alerts for nearby bike lanes, Braille-labeled controls in a newer vehicle, and round-the-clock customer support.

Lizzy shares personal experiences with rideshare drivers who have refused her guide dog, highlighting why a driverless alternative could make such a difference. The conversation also explores women's safety, pricing, vehicle options, and the important role the National Federation of the Blind has played in shaping Waymo's accessibility features. With potential expansion into Pennsylvania, David and Lizzy are eager to experience their first autonomous ride.

Platinum Sponsor

Waymo is a Platinum sponsor for the 2026 State Convention in Hershey. If you'd like to support the National Federation of the Blind of Pennsylvania, visit https://www.nfbofpa.org/give/.

Top Takeaways

• Finding your ride: Screen reader support, haptic notifications, horn signals, and a distinctive chime help blind passengers locate their Waymo.
• Accessible pickups and drop-offs: Minimized walking time and audio alerts are designed to make getting to and from the vehicle easier.
• Guide dog access: Service animals are welcome, removing the possibility of a driver personally refusing a ride because of a guide dog.
• Personalized comfort: Passengers can customize temperature, seating preferences, and music, while a newer vehicle includes Braille-labeled controls.
• Expansion into Pennsylvania: Waymo is exploring Philadelphia and Pittsburgh, with the possibility of future opportunities for NFB members to experience the service.

What You'll Learn

1. How Waymo's autonomous vehicles operate and how riders request a trip.
2. How blind passengers can locate, unlock, enter, and exit their vehicles.
3. What accessibility features help guide dog users and passengers with other disabilities.
4. How Waymo addresses passenger safety and provides 24/7 human support.
5. What Monica shared about potential launches in Philadelphia and Pittsburgh.