The Truth About the "Customer is Always Right" Myth (And Why Your Team Comes First)
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The Truth About the "Customer is Always Right" Myth (And Why Your Team Comes First)
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In Part 2 of our interview with Charles Nelson, we break down the operational systems, software stack, and strict core values that allow him to manage 37 employees and a massive $39,000 weekly payroll. Charles reveals why he hires candidates with zero landscaping experience, how he strictly enforces budgeted hours on every job, and why treating his team better than his clients is his ultimate secret to growth.
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