Special List #30: How to Stop Being a Bottleneck with Dr. Michael Edwards kapak görseli

Special List #30: How to Stop Being a Bottleneck with Dr. Michael Edwards

Special List #30: How to Stop Being a Bottleneck with Dr. Michael Edwards

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Michael Edwards used to feel like Doc Brown from Back to the Future: running between offices with his hair on end, talking fast, and leaving a trail of people who didn't understand what he meant. His team told him so, and he listened.Dr. Michael Edwards is a periodontist in Indianapolis and Fishers, Indiana, who also runs the business side of his wife's pediatric dental offices and a newer ortho office.He explains why delegation isn't abandoning a task, only a change of ownership, and why written SOPs mean nothing without the discipline to coach back to them every day. He shares the coaching method he uses after a botched exam handoff: picture the ideal, hear what really happened, then work on the gap.The hosts debate holding long-tenured staff and hygienists accountable, why high performers want accountability, and Souyias's booster-rocket theory of team members who get you through one stage but not the next. Dr. Edwards’ hiring filter is emotional intelligence and a growth mindset; he says he can teach the rest.GuestMichael Edwards, DDS, MSD is a periodontist and the founder of Implant Dentistry and Periodontics, with offices in Indianapolis and Fishers, Indiana. A Diplomate of the American Board of Periodontology, he earned his DDS, MSD and certificate in periodontics at the Indiana University School of Dentistry. He is a former president of the Indiana Society of Periodontists, co-leads a Seattle Study Club, and is a member of the Academy of Osseointegration. Alongside his own practice, he manages the business side of a multi-specialty group that includes his wife Dr. Michelle Edwards's pediatric dental offices and an orthodontic office.Learn more about Dr. Edwards's practice: Implant Dentistry and Periodontics.Follow Implant Dentistry and Periodontics on Instagram @implantdentistryperioQuestions answered by this episode:How do I stop being the bottleneck in my dental practice?How should a dentist delegate without losing control of the practice?How do you hold dental team members accountable to SOPs?What does it mean to coach back to an SOP?How do you fix a bad handoff between the doctor and the treatment coordinator?How do you run a multi-specialty dental group when every specialty needs different systems?Should a dental practice promote from within or hire from outside?What should a dentist look for when hiring team members?How do you lead team members who don't think like you?Can AI replace staff in a dental practice?The Special Lists, presented by Referral Lab, is the podcast for dentists and dental specialists. Running a dental practice isn't easy, and if you're in private practice, it can sometimes feel like you're on an island. That's why finding your people—those who've been in your shoes and can share real, lived experience—changes the game.Referral Lab was built specifically for dental specialists, helping you track, manage, and convert every referral. It's about improving case acceptance, boosting team performance, and strengthening relationships with referring providers so your whole practice runs smarter.This spirit of connection fuels The Special Lists podcast. Hosted by the team behind Referral Lab, we bring you wisdom from practice owners and dental professionals, sharing the wins, mistakes, and lessons that shape how they run their businesses today.Got a question for us? Send us a message at speciallists.com (with two L's)Transform your referral workflow with Referral Lab, the purpose-built platform for dental specialists to track, manage and convert every referral. Request a demo at referrallab.ioCameron FullCo-Founder of Referral LabCameron Full, co-founder of Referral Lab, is a strategic problem-solver with expertise in business management and digital solutions. He combines leadership, creativity, and technology to drive success across various industries.Connect with Cameron on LinkedInJason Souyias, DDSPeriodontist and Co-Founder of Referral LabDr. Jason Souyias is a periodontist, educator, and co-founder of Referral Lab software. He teaches dentists and hygienists, including as a Pikos Institute faculty member. In his Port Huron private practice, he's known for excellent patient communication and experience. He's passionate about his work and dedicated to helping other dentists.More about Port Huron, Michigan periodontist Dr. Jason SouyiasMichael Seda, DMD, MSPeriodontist and Co-Developer of Referral LabA clinician and entrepreneur, Dr. Seda brings 19 years of private practice experience to his periodontal and implant surgery practice in the San Francisco Bay Area. Dr. Seda's education spans several disciplines, including a degree in Psychobiology from the University of California, Los Angeles, a Doctorate degree from Harvard University (DMD), and a Master's degree in Periodontics and Oral Medicine from Columbia University.More about Bay Area periodontist Dr. Michael SedaFollow Dr. Seda on Instagram @sedaperioCo-hosts: Cameron Full, Jason Souyias, DDS & Michael Seda, ...
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