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An Education in Service Management

A Guide to Building a Successful Service Management Career and Delivering Organisational Success

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An Education in Service Management - A guide to building a successful service management career and delivering organizational success

IT is a business-critical function. It delivers experiences, stimulates strategic shifts, and protects organizations from theft, cyber attacks, and the related regulatory, reputational and financial impacts.

ITSM is a critical element of IT that is often misunderstood. In this book, the author and his network of associates demystify ITSM and help you understand how:

  • Working in or with ITSM enables you to build a career that spans global industries, locations and sectors;
  • ITSM roles vary from service desk analyst to chief technology officer or consultant; and
  • As a CTO, a CIO or an organizational leader, you can enable your teams to deliver exceptional digital experiences that delight your consumers, partners and customers.

PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.

©2023 IT Governance Publishing Ltd (P)2024 IT Governance Publishing Ltd Leadership Management Management & Leadership Project Management Business Career Technology Success Consulting
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I am the author so I'm biased! But I genuinely believe we need to demystify our industry and illustrate its value to organisations. I believe this book does that.

Finally. A book that demystifies Service Managent

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