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  • Exactly What to Say

  • The Magic Words for Influence and Impact
  • By: Phil M. Jones
  • Narrated by: Phil M. Jones
  • Length: 1 hr and 14 mins
  • Unabridged
  • Overall
    4.5 out of 5 stars 210
  • Performance
    4.5 out of 5 stars 174
  • Story
    4.5 out of 5 stars 173

Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Phil M. Jones has trained more than two million people across five continents and over 50 countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want.

  • 4 out of 5 stars
  • Decent and simple, but slimy.

  • By Charli on 27-11-18

Unresearched and unfounded personal advice

1 out of 5 stars
3 out of 5 stars
1 out of 5 stars

Reviewed: 09-04-18

Just one salesman’s (telemarketer or door-to-door salesman) personal advice on words to use to close the deal. Nothing to do with influencing and how to pitch ideas in general. The recommendations are not based on any validated research supported with evidence and representative of general population, helped with explanation as to why some approaches would or would not worked. Just things like: “say most people choose this product” or “ask would you be open minded about...”. In reality you could ask the same in several ways what matters more is probably your demeanour and language/vocabulary choice specific to the occasion/person rather than the exact wording. And this author seems to think that he figured out the exact magic formula for specific words and phrases that are going to work “for most people most of the time” rather than whatever else you are doing now, “which works for some people some of the time”... very quantifiable and proved by evidence!! And he only provides anecdotal evidence at best. Waste of time and money!!

11 of 14 people found this review helpful