Last updated: 7th July, 2017
Any personal information provided to or gathered by Audible.co.uk is controlled by Amazon Europe Core SARL, Amazon EU SARL, Amazon Services Europe SARL and Amazon Media EU SARL, all four at 5 Rue Plaetis L-2338, Luxembourg and Amazon Instant Video Limited of 60 Holborn Viaduct, London, England, EC1A 2FD UK (together the data controllers). Amazon UK Services Ltd of 60 Holborn Viaduct, London, England, EC1A 2FD UK acts as data processor on behalf of the data controllers.
Audible, Inc is a subsidiary of Amazon.com, Inc. Amazon.com, Inc. participates in the EU-US and Swiss-US Privacy Shield framework. Click here to learn more.
The information we learn from customers helps us personalise and continually improve your shopping experience at Audible.co.uk. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as wish lists and customer reviews and recommend merchandise and services that might be of interest to you. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.
Here are the types of information we gather
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Information about our customers is an important part of our business, and we are not in the business of selling it to others. Audible.co.uk share customer information only as described below, with Audible Inc. and with Audible Inc.'s parent company Amazon.com, Inc. and the subsidiaries which Amazon.com, Inc., controls controls and that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on data protection.
Our site may include third-party advertising and links to other Web sites. We do not provide any personally identifiable customer information to these third-party Web sites.
Audible.co.uk gives you access to a broad range of information about your account and your interactions with Audible.co.uk for the limited purpose of viewing and, in certain cases, updating that information. Click here to see some examples . This list will change as our website evolves.
Audible.co.uk does not sell products to children. We sell children's products for purchase by adults. If you are under 18, you may use Audible.co.uk only with the involvement of a parent or guardian.
If you choose to visit Audible.co.uk, your visit and any dispute over privacy is subject to this Privacy Notice and to our Conditions of Use, including limitations on damages, resolution of disputes, and choice of law. If you have any concern about privacy at Audible.co.uk, please contact us with a thorough description, and we will try to resolve the issue for you. Our business changes constantly, and our Privacy Notice and our Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account from 4thMay 2011 or prior to that date if you agree to the Privacy Notice upon transitioning your sign-in credentials to Amazon or in any other way. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Information You Give UsYou provide most such information when you search, buy, participate in a contest or questionnaire or communicate with customer service. For example, you provide information when you: search for a product; place an order through Audible.co.uk; provide information in My Account; communicate with us by phone, e-mail or otherwise; complete a questionnaire or a contest entry form; compile Wish Lists, provide and rate Reviews; and share products with friends. As a result of those actions, you might supply us with such information as: your name; address and phone numbers; credit card information; people to whom purchases have been shipped (including addresses and phone numbers); email addresses of Friends and other people; and content of reviews and e-mails to us.
Information From Other SourcesExamples of information we receive from other sources include demographic information.
Information You Can AccessExamples of information you can access easily at Audible.co.uk include: up-to-date information regarding recent orders; personally identifiable information (including name, e-mail, password, communications preferences, shipping and billing addresses); credit card information; and your Wish List. Other Audible-specific information that can be accessed includes your Membership/Account details, Your Content Library (My Library), Your Past Reviews and Ratings, and Your Download Preferences. affiliates (together, the Amazon Group Companies, or “We”) participate in the EU-US and Swiss-US Privacy Shield Framework regarding the collection, use, and retention of personal information from European Union member countries and Switzerland, respectively. We have certified with the Department of Commerce that we adhere to the Privacy Shield Principles. To learn more about the Privacy Shield Principles, click here. If you have any inquiries or complaints about our handling of your personal data under Privacy Shield, or about our privacy practices generally, please contact us at: firstname.lastname@example.org. We will respond to your inquiry promptly. If we are unable to satisfactorily resolve any complaint relating to the Privacy Shield, or if we fail to acknowledge your complaint in a timely fashion, you can submit your complaint to TRUSTe, which provides an independent third-party dispute resolution service based in the United States. TRUSTe has committed to respond to complaints and to provide appropriate recourse at no cost to you. To learn more about TRUSTe’s dispute resolution services or to refer a complaint to TRUSTe, visit here. If neither Amazon nor TRUSTe resolves your complaint, you may pursue binding arbitration through the Privacy Shield Panel. To learn more about the Privacy Shield Panel, click here. As explained here we sometimes provide personal information to third parties to perform services on our behalf. If we transfer personal information received under the Privacy Shield to a third party, the third party’s access, use, and disclosure of the personal data must also be in compliance with our Privacy Shield obligations, and we will remain liable under the Privacy Shield for any failure to do so by the third party unless we prove we are not responsible for the event giving rise to the damage. You can review our Privacy Shield registration here. The Amazon Group Companies are subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). We may be required to disclose personal information that we handle under the Privacy Shield in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.