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1. What can we help you with?

Account & Membership
Payment & Returns
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2. Tell us more

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We would love to have you try our service! Visit our Join Us page for more information on signing up for a membership plan.
For more information, visit our FAQ .
Monthly Audible membership plans can be placed on hold for up to three months at any given time. During this time you will not be billed your monthly membership fee or have access to free Audio Shows.
To place your account on hold, select one of the buttons below. You will still have access to many of your benefits while on hold such as:
  • Access to any unused credits
  • Advanced notice of sales and promotions
Note: Customers on an annual membership cannot put their account on hold.
Visit our FAQ for more information.
You can update your account information any time by going to your Account Settings page and clicking Edit next to the information you would like to update. Click the button below to open the Account Settings page
Note: Click Save after updating to save your changes.
For more information about updating your Account Details, visit our FAQ for more information.
You can update and change your payment method by following the steps below:
  1. Visit Manage Payment Information from your Account Details page
    Manage Payment Info
  2. Click Edit or Remove next to your current payment methods, or by click Add a new card to add a new credit card to your account
For more information, please visit our FAQ.
Credits are allotments that are earned either monthly or annually with an Audible membership. One credit is good toward the purchase of one single- volume audiobook on the Audible site, regardless of its original price.
Each credit is applied during the checkout phase and will bring your subtotal to £0.00, so long as the number of audiobooks being purchased does not exceed the number of credits being used. This is a great way to save money on our audiobooks, many of which would normally exceed the cost of a credit!
For more information, please visit our FAQ.
All Audible memberships give you credits to purchase books. Credits that you receive as part of your membership benefits are redeemable towards any Audible purchase and will be applied during checkout.
If you did not receive your Audible credits, your membership charge may not have processed yet. To check the status of a membership charge, visit your Membership History Page
Note : For recently purchased or issued credits, refresh your browser. For more information, please visit our FAQ.
You can find your Credit balance displayed at the top-right of the Audible desktop website, next to Hi, (Your Name)!
If you didn't receive your Audible credits, your membership charge may not have processed yet. To check the status of a membership charge, visit your Membership History Page
Note : For recently purchased or issued credits, refresh your browser. For more information, please visit our FAQ.
Audible members can cancel their membership anytime! At this time, canceling your membership can only be done through the Audible UK desktop site.
Visit our FAQ for more information or go to your Account Details on the desktop website.
Note: If you prefer to put your membership on hold (once every 12 months for up to 3 months) instead of canceling, contact customer care below.
If you have recently placed your account on hold and would like to reactivate your membership, click the button below.
You can also visit our membership renewal page to renew your membership early by clicking the button below.
Note: Renewing your membership early will also change your billing date.
Visit our FAQ for more information.
If you are having issues signing in on the Audible Desktop website, you may need to reset your password. Click the button below to use the Password reset tool.
If you are still having trouble signing in to the desktop website, please visit our FAQ for more information, or contact Customer Care.
If you do not have the most updated app version on your device, you may run into issues logging back in after signing out. Visit our Get App page below to download or update your Audible mobile app.
If you are still having issues signing in after updating your app, please visit our FAQ for more information, or contact Customer Care.
You can reset your password online in a few easy steps. Click the button below to reset your password.
If you are still having issues signing in after reseting your password, please visit our FAQ for more information.
If you are being redirected to an Audible website you are not a member of, or prefer your originally-selected destination, click the link found in the blue banner at the top of the Audible website. This will direct you back to the Audible website you entered.
For more information on changing marketplaces, please visit our FAQ .
For any other questions about Account & Membership, please visit our Help Centre or Contact our Customer Care team below.
The Great Listen Guarantee is a membership benefit to active Audible members that allows you the ability to return audiobooks anytime you are unsatisfied for any reason.
You can check also the status of your Audible charges and refunds by visiting the:
Note : For more information on the Great Listen Guarantee, visit our FAQ .
For membership fee refunds, please proceed by contacting Customer Service.
You can check the status of your charges and refunds by visiting the:
  • Purchase history page to check the status of an order
  • Membership history page to check the status of membership charges
  • Refund history page to check your refund status
For more information about the status of charges or refunds, visit our FAQ .
You can redeem a promo code at any time by visiting our promo redemption page.
If you are trying to redeem a gift membership or gifted book, you can only do so by visiting our Gift Centre page.
For more information about Gifts, please visit our FAQ .
You can purchase a Gift Membership by visiting our Gift Centre: Gift Centre For more information about Gifts, please visit our [FAQ](https://audible- uk.custhelp.com/app/answers/detail/a_id/5453/).
You can redeem a gift membership or a gifted book by visiting our Gift Centre and following the steps below:
  1. Open the Audible Gift Centre page
    Gift Centre
  2. Enter the code for your gift membership or gifted book under Need to redeem a Gift? on the right side of the page
  3. Click Go to complete your gift redemption
For more information about Gifts, please visit our FAQ.
Your card has not been charged. A £0.01 hold will appear on your card after making a purchase with a debit or credit card. Once your Audible charge processes, this £0.01 charge will be removed from your account. We are sorry for any confusion this may have caused.
For more information, please visit our FAQ.
The charge you see on your statement is from Audible, an Amazon company. Audible is a subscription-based, digital-books entertainment service that sells books, original audio shows, and more. If you did not make a purchase with Audible, enroll in a free-trial offer, or purchase a Kindle eBook audio add-on and would like to speak to Customer Service, choose a contact method below.
Your charge may have been declined for several reasons. Follow the steps below to update or change your payment method:
  1. Visit Manage Payment Information from your Account Details page
    Manage Payment Info
  2. Click Edit or Remove next to your current payment methods, or click Add a new card to add a new credit card to your account
Note : When adding or updating payment information, input your billing information exactly as it appears on your billing statements. This includes spelling out "Street", "Avenue" or "Flat".
For more information, please visit our FAQ.
For any other questions about Payment & Returns, please visit our Help Centre or Contact our Customer Care team below.
You can purchase audiobooks from your mobile device by visiting audible.co.uk using your device's web browser. Newly purchased titles will then appear in the Cloud section of the Audible mobile app.
Note: You cannot purchase audiobooks from within the iOS app at this time. You can also purchase titles on your desktop computer through the Audible desktop website by using the Search bar at the top-right of the homepage to locate your audiobook.
For more information on purchasing titles on the Audible for iOS app, visit our FAQ
You can shop for, purchase, and listen to audiobooks on your Mac computer through the Audible desktop website.
Open the Audible.co.uk homepage on your computer's browser and click SHOP AUDIOBOOKS at the top off the page to browse through our selection by category, or use the search bar at the top-right of the page to find your title.
You can shop for, purchase, and listen to audiobooks on your Android device by following these steps:
  1. Click on the Shopping Cart Icon from the My Library screen of the Audible App
  2. Search or browse titles on the Shop Screen
  3. Tap on the title you would like to purchase to play a sample, read details, and see purchase options
If you are experiencing any issues with purchasing your audiobooks, it is highly recommended you update your Audible app to the newest version available in the Google Play Store.
For more information on purchasing titles on the Audible for Android app, visit our FAQ
You can shop for, purchase, and listen to audiobooks on your Windows computer directly through the Audible for Windows 10 desktop app, or through the Audible desktop website.
From the app:
  1. Tap or click Search from the left-navigation menu
  2. Enter the name of the author or title you would like to purchase
  3. When you have located the title, click the cover art to play samples, read details, and see purchase options.
  4. Tap or click one of the purchase options to complete your purchase.
You can also purchase titles on your Windows 10 computer through the Audible desktop website by using the Search bar at the top-right of the homepage to locate your audiobook.
For more information on purchasing titles on the Audible for Windows 10 desktop app, visit our FAQ
You can shop for, purchase, and listen to audiobooks through the Audible for Windows 10 mobile app:
  1. Tap Search from the left-navigation menu
  2. Enter the name of the author or title you would like to purchase
  3. When you have located the title, click the cover art to play samples, read details, and see purchase options.
  4. Tap one of the purchase options to complete your purchase.
You can also discover titles and shop for audiobooks in the Audible for Windows 10 mobile app by tapping Shop in the left navigation menu
For more information on purchasing titles on the Audible for Windows 10 mobile app, visit our FAQ
You can shop for, purchase, and listen to audiobooks through the Audible app on your Kindle or Fire device:
  1. From the home screen, locate and tap the Audible tab
  2. Tap Store from the top right corner of the screen and search for your title
  3. When you have located the title, click the cover art to play samples, read details, and see purchase options.
  4. Tap one of the purchase options to complete your purchase.
For more information on purchasing titles on your Kindle or Fire device, visit our FAQ
Once you have purchased an audiobook, you can download your title to your device from your Library. There are two ways to download your audiobooks on your iOS device:
Open the Audible for iOS app and tap on Cloud at the top of the screen. Tap the cover art of the title you would like to download to your device.
Or Visit your Library Page and click the Deliver to: drop down menu next to the title, then select your device.
For more information on downloading titles on your Apple iOS device, visit our FAQ

To get the quickest support for this topic, click on the recommended contact method below.

You can download your audiobooks to your Mac computer in a few easy steps:
  1. Visit your Library Page
    Your Library
  2. Click the Download option to the far-right of the title you would like to download
Your audiobook will be located in the My audiobooks section of iTunes under the Book icon.
For more information on downloading titles on your Mac computer, visit our FAQ.

To get the quickest support for this topic, click on the recommended contact method below.

You can download all of the audiobooks that you have purchased on Audible.co.uk wirelessly from the Library tab on your Audible for Android app:
  1. Open the Audible for Android app on your device
  2. Tap Library from the left-navigation menu
  3. Locate the title you would like to download and tap the cover art to begin downloading
You can also visit your Library Page and click the Deliver to: drop down menu next to the title, then select your device.
For more information on downloading titles on your Android device, visit our FAQ

To get the quickest support for this topic, click on the recommended contact method below.

You can download all of the audiobooks you've purchased on Audible.co.uk from the Library screen on your Audible for Windows 10 desktop app:
  1. Open the Audible app on your computer or tablet
  2. Tap Library from the left-navigation menu
  3. Locate the title you would like to download and tap the cover art to begin downloading
You can also visit your Library Page and click the Deliver to: drop down menu next to the title, then select your device.
Note : If you cannot find your audiobook in your library, tap or click "Refresh" at the top of the screen, or tap or click "Show: All titles" to change it to "Show: On Device".
For more information on downloading titles on your Windows computer, visit our FAQ

To get the quickest support for this topic, click on the recommended contact method below.

You can download all of the audiobooks that you have purchased on Audible.co.uk from the Library screen on your Audible for Windows 10 mobile app:
  1. Open the Audible app on your Windows device
  2. Tap Library from the left-navigation menu 3. Locate the title you would like to download and tap the cover art to begin downloading
You can also visit your Library Page and click the Deliver to: drop down menu next to the title, then select your device.
For more information on downloading titles on your Windows phone, visit our FAQ

To get the quickest support for this topic, click on the recommended contact method below.

You can download all of the audiobooks that you have purchased on Audible.co.uk to your Kindle device:
  1. Tap Apps from the Home screen
  2. Tap Audible
  3. Tap the Download icon (downward facing arrow) next to the audiobook you'd like to download
  4. Tap the orange Download icon You can also visit your Library Page and click the Deliver to: drop down menu next to the title, then select your device.
For more information on downloading titles on your Kindle devices, visit our FAQ

To get the quickest support for this topic, click on the recommended contact method below.

Your bookmarks are now part of the Clips feature in your Audible app. Clips provides all bookmarks functionality including: saving a location, going to an audio location from a bookmark, adding or editing notes, deleting bookmarks, and more! Click one of the links below to learn how to use Clips on your device.
If you would like to learn more about Clips, visit our FAQ .
The Clips feature allows you to save and share your favorite audiobook passages in up to 45 second segments. To create a Clip while playing your audiobook:
  1. Tap the Clip icon on the player screen.
  2. Tap Preview to edit the length and add a title to your Clip.
  3. Tap Done to save your Clip and tap Share to being sharing your clip with others. Click one of the links below to learn how to use Clips on your device.
If you would like to learn more about Clips, visit our FAQ

To get the quickest support for this topic, click on the recommended contact method below.

When someone shares a Clip, you will receive a message that includes a link to the saved Clip. Simply tap or click the provided link to begin listening!
For any other questions about Audible Clips, visit our FAQ .

To get the quickest support for this topic, click on the recommended contact method below.

You can find your downloaded audiobooks under the Device tab of the Audible for iOS app.
Simply tap the audiobook title to open the player screen and begin listening.
Note: You can also listen to your titles using the Cloud player on the Audible.co.uk desktop website.
For more information on listening to audiobooks on your iOS device, visit our FAQ.

To get the quickest support for this topic, click on the recommended contact method below.

You can play your downloaded audiobooks using iTunes on your Mac computer.
  1. Download your audiobook from your Library on the Audible desktop website
    Your Library
  2. Launch iTunes
  3. At the top-left of the iTunes screen, click the drop-down menu and click Books
  4. Click the Audiobooks tab to see your downloaded titles and double-click to begin listening
For more information on using iTunes, visit our FAQ.

To get the quickest support for this topic, click on the recommended contact method below.

You can find your downloaded audiobooks under the My Library Device tab of the Audible for Android app.
Simply tap the audiobook title to open the player screen and begin listening.
Note: You can also listen to your titles using the Cloud player on the Audible.co.uk desktop website.
For more information on listening to audiobooks on your Android device, visit our FAQ.

To get the quickest support for this topic, click on the recommended contact method below.

Whispersync for Voice allows you to switch back and forth between reading a Kindle eBook and listening to the companion Audible audiobook without losing your place. Many Audible titles are Whispersync for Voice ready.
To check if your audiobooks have Kindle eBook companions, visit Amazon Matchmaker
Visit our FAQ for more information about Whispersync for Voice and Immersive Reading.

To get the quickest support for this topic, click on the recommended contact method below.

The Audible Cloud Player allows Windows and PC users the ability to stream purchased audiobooks through the Library page of the Audible website instead of downloading.
Visit your Library on the desktop website to being playing titles using the Cloud Player.
The most common solutions for issues listening to audiobooks through the Cloud Player are:
  • Adjusting the volume on your computer
  • Loading the Cloud Player from another web browser
  • Checking your internet connection for optimal listening if you are experiencing buffering issues * Making sure you are signed in to the correct account
For more information on using the Cloud Player, visit our FAQ
Audio versions of your Kindle books can be played through the Kindle app. To listen to the audio you must own both the Kindle book and corresponding audio companion. You can browse all Kindle books with audio companions on Amazon
For more information on the Kindle companion app, visit our FAQ
When you don't see a particular title or author available on Audible it's typically due to the complex nature of publishing rights. The best way to request a specific title is to send us an email using the address below.
Due to the volume of requests we receive, we may not be able to keep you updated on the status of your requests but appreciate your suggestions.
Content-requests@audible.co.uk
For all other questions, please visit our FAQ or contact Customer Care below.

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