5.0 out of 5 starsA Must Read on Today's Customer Service Marketplace
25 August 2010 - Published on Amazon.com
Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback"Over the weekend I read the "Pay Attention" book. It is excellent. The overriding message that I heard is that there is a "new way to navigate" when it comes to providing customer service in today's rapidly changing marketplace, and we all need to pay serious attention to it. This is a must-read.