In this, his first audiobook, Tony Hsieh - the widely admired CEO of Zappos, the online shoe retailer - explains how he created a unique culture and commitment to service that aims to improve the lives of employees, customers, vendors, and backers. Using anecdotes and stories from his own life experiences, and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success. Even better, he shows how creating happiness and record results go hand-in-hand.
He starts with the "Why" in a section where he narrates his quest to understand the science of happiness. Then he runs through the ten Zappos "Core Values" - such as "Deliver WOW through Service", "Create Fun and A Little Weirdness", and "Build a Positive Team and Family Spirit" - and explains how you and your colleagues should come up with your own.
Hsieh then details many of the unique practices at Zappos that have made it the success it is today, such as their philosphy of allocating marketing money into the customer experience, thereby allowing repeat customers and word-of-mouth be their true form of marketing. He also explains why Zappos's number-one priority is company culture and his belief that once you get the culture right, everything else - great customer service, long-term branding - will happen on its own.
Finally, Delivering Happiness explains how Zappos employees actually apply the Core Values to improving their lives outside of work - and to making a difference in their communities and the world.
©2010 Tony Hsieh (P)2010 Hachette
"Dull and over simple"
I had high hope for this book after reading the other reviews but I have to say having just read the Steve Jobs autobiography this is woeful in comparison. The book is padded out with detail that neither has relevence or any entertainment value.
eg. I made a cup of tea for Dave, I took a cup and put boiling water in it and then I added a tea bag. Dave waited a while for the liquid to cool and raised it to his lips. He then started drinking the liquid.
Yes Tony we understand how a cup of tea is made.
"A great journey"
Unexpectedly well narrated, this is a gem of a business book that really takes listeners through the whole range of emotions surrounding business creation and success. I particularly enjoyed the actions that Tony and his team took when things got really tough. Well worth the time.
"insightful and helpful"
a truly great read, just a shame it ended where it did. I want to know more and although truly a great read it left me wanting more
"Love the style"
I thought it was great book with a nice relaxed approach and the author himself speaking made it a bit more enjoyable and understandable. With him talking it was a bit easier to get the point of what he is doing why. Well recommended.
"Last year I read 30 books this was the BEST"
If you are passionate about business or just inspiring journeys of self discovery this book is a must read. I loved it and I am sure you will too.
"About what every human being should be"
I had no idea that this book was mostly about Zappos and I'd never heard of Tony Hsieh (Pronounced 'Shey'), when I started listiening I thought: what the heck has any of this got to do with happiness. However, it is a great story and it sometimes to me seems success is born randomly - many of us have put in the 16 hour days for months, with business plans that the banks demand and still failed. This is the story of how Link Exchange was built and then sold, making the author some $40M. However, he always reflects on what he has enjoyed and the creation of Zappos plays a big part in his life - it almost IS his life. It's only in the final moments of the book that the author really considers happiness and its science.
A really interesting read about someone who sounded not so different from the rest of us. Success is a pretty random thing because it's unpredictable. And happiness should be everyone's aim. It's what life surely boils down to.
I have always recognised that employees are a company's most important asset and this book confirms my beliefs and that it's not all about profitability - success can be measured in many ways and making people happy in something where they spend the majority of their life pays off in every way, it's win win win every way you look at it.
"A happy listener delivered"
This was a fantastic audiobook. I had already seen tony on bloomberg and heard of the company but the story of his fledgling business ventures from his ealry years through to Zappos was enjoyable, thought provoking and build on my first throughts. The narration of the book was great as not only was it narrated by the author himself but we also hear the story of his colleagues and business partners which made it very "story telling" like. For anyone in business, particularly young people, it will enspire you and will challenge you with throughs on what is happiness. I havent stopped talking about this book or thinking about it since I have listening to it so I guess that is as good a compliement that I can pay it.
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