Based on four decades of experience working with some of the world's best-known companies, Dodd and Favaro explore the three tensions every company faces and how to overcome them. They draw on groundbreaking research into the 20-year performance of more than 20 chairmen and CEOs of corporations, such as Alcan, Barclays, BP, Cadbury Schweppes, Cardinal Health, Dow Jones, Gillette, Reuters, Roche, Textron, and Xerox.
The authors put forward a radical new way to assess company performance: batting average, a measure of how often competing objectives are achieved at the same time. They show how this matters more than any other single measure of operating performance and explain how you can raise your batting average to unlock better results.
©2007 Dominic Todd and Ken Favaro; (P)2007 Gildan Media Corp
"The essential insight - that the solution to these "tensions" lies not in 'balance' or 'compromise' but in a relentless focus on customer benefit, sustainable earnings and cultural norms - has the advantage of being both original and wise." (Washington Post)
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