The Information Technology Infrastructure Library (ITIL®) is a framework with the goal of closing the gap between IT departments and the needs of a business. The application of the developed guidelines within the framework of ITIL® allows IT departments to improve their overall efficiency; from the way IT infrastructure is created and managed to how individual service interactions within the business are conducted.
Through the use of Key Performance Indicators (KPIs), ITIL® measures the effectiveness of an IT organization by analyzing data related to performance, issues, process improvement, and progress. Given its framework structure, one of the key strengths of ITIL® is its ability to be adapted and modified to fit the unique structure and needs of an organization. By not prescribing a specific set of rules, the dynamic nature of ITIL® affords the ability to be scalable and flexible within an organization.
PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio.
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"Excellent resource and study guide for people who"
I have a Master Degree in Business and I'm always looking, researching and studying important topics that can help me in my improvement. One of my interests was to receive my ITIL (Information Technology Infrastructure Library) foundations certification. I listened to the "ITIL: For Beginners" audiobook version and it was easy to understand, very informative and an useful learning tool. I have always found this practice very complicated but this audiobook is helping me now to understand the process related with ITIL. Now a days is so important learning about ITIL practices because are designed to help companies identify areas where they need improvement, providing guidelines and methods on where to make specific changes to reduce costs and increase productivity. Without this knowledge you can not position your business to success.
I believe this book is an excellent study guide for people who do not have time, like me, to complete a course and need to study at their own pace. It covers all the topics you need to know about ITIL and is a good resource for the ones who need to be prepare for the exam. I received this complimentary audiobook in exchange for my honest and unbiased opinion and I highly recommend it!
"A sparse overview"
ITIL For Beginners is useful for getting a very basic knowledge, but not much more than that. It is rather stilted in how it flows and is full of buzzwords.
The introduction starts off in a promising manner, going through a bit of the history of why ITIL was developed and why it is needed. But this moves away from the "why" and into the "who" and "what" fairly quickly, talking about revision versions and which company did what. The "why" is useful for understanding ITIL, but the "what and what" is not. I assume it was in there as some sort of requirement by the developers of ITIL, because it doesn't actually serve much purpose beyond that.
We then get some more good work with some examples of where ITIL could be used, basing it on a made up company PDC. This discusses how the fictional PDC could improve using ITIL. There are other examples such as email that provide real life explanation to the concept.
But once we move into the bulk of the book the examples and real life explanations disappear. The majority of the chapters consist of a small introduction followed by lists and dot points. Or lists of lists. It's information at the most sparse and high level, with no grounding in how they would be implemented or interact with one another
To understand how simple it is, at one point (while going through one of its many lists) it is giving descriptions of some of the 'titles' used in ITIL. One part actually reads "Number of new customers: This is the number of new customers using the service". Really? Because that wasn't obvious at all.
The problem with lists is the there is no flow and remembering what is at the start of the list is difficult when there is no interaction and no context between what is in those lists. It just becomes a series of unconnected statements.
I listened through it twice, once without the PDF companion and once with it. The second time I was hoping that more would stick and I would get some more depth out of it, but the PDF companion doesn't really add much. In fact all it is an excerpt of the item that are reads. Some of the lists, but not all of them so you can't even use if for a reference for the entirety of the audio.
It ends with a case study talking about a real company who used ITIL and how it improved their service. But again, there is no interaction with the ITIL framework here explaining how their actions matched up. Plus it is at the end, once you have forgotten half the lists, meaning that what is provided has little context.
The narration by Amy Barron Smolinski is fine. She is easy to listen to and understand and has a good flow. She just can't overcome the poor format of the book.
"Great ITIL Guide!"
I would recommend this book to a friend, especially to someone who works in IT, or who works with other people who work in IT. It helps understand the process of ITIL as well as its significance.
Yes! I have listened already to a number of guides from ClydeBank, and I have not yet been disappointed.
Amy is not my favorite reader of these ClydeBank guides. I far prefer Peter Biermont.
"ITIL limited information"
I would not recommend this book to a friend. This book did not offer great detail about ITIL. The book did not even provide the full meaning of ITIL.
Yes. I have received other free books from ClydeBank and they were really good books. They offered good detailed insight and along with the PDF, very good knowledge.
The inflection in her voice was good, her tone was good. No change needed.
Full Disclosure: I received this book for free in exchange for my honest and unbiased review.
"Comprehensive Guide for Beginners"
I went into this with a bit of trepidation because of the expected technicality of ITIL, but I’m pleased to say it was quite easy to understand and follow. This audiobook will definitely be useful for those who want to spot areas within companies that need help.
This audiobook provides a comprehensive overview with the information needed and provides guidelines for making identified changes that will bring about cost reduction. I can’t imagine any business owner/leader not wanting the success that following these principles will facilitate. Easy reading. Good content. Good narration, as usual. Recommended.
*I received this audiobook for free in exchange for a fair review.*
I'm interested in business, but I don't have time to take courses so this book sparked my interest. I listened to the ITIL: For Beginners and was pleased at how easy it was to understand and follow. In general I find the topic can be very complicated and hard to mentally digest but this book was nothing like this. It broke the topic down to where just about anyone can understand if they have a basic knowledge of the topic. It would be great for people who need to study, brush up, or are just interested i
"An Ultimate Guide"
The ways in which it has been explained is quite impressive.
The Other Side Of The ITIL
"Not the most interesting subject"
It was nice and short so I didn't have to suffer through it for very long. There is a lot of good information in it but it was just too boring.
I probably wouldn't suggest it to most of my friends but to the ones that work in IT management I might since I wouldn't be of any use to anyone other than that.
Monotone, Board, Explainable
I'm not sure how you couldn't, it's 2 hours long.
This was my first audio book...it was a great experience. This book is full of information & does a great job at explaining how IT departments and businesses can work toget her successfully.
Amy Barron Smolinski
"itil for beginners"
its a good book
non compare, this is a great book
no, it is a great book
no it was educational
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