Audie Award Finalist, Business/Personal Development, 2016
Let's face it: We all know people who are irrational. No matter how hard you try to reason with them, it never works. So what's the solution? How do you talk to someone who's out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears?
In his book Just Listen, Mark Goulston shared his best-selling formula for getting through to the resistant people in your life. Now, in his breakthrough new book Talking to Crazy, he brings his communication magic to the most difficult group of all - the downright irrational. As a psychiatrist, Goulston has seen his share of crazy, and he knows from experience that you can't simply argue it away. The key to handling irrational people is to learn to lean in to the crazy - to empathize with it. That radically changes the dynamic and transforms you from a threat into an ally.
Talking to Crazy explains this counterintuitive Sanity Cycle and reveals:
You can't reason with unreasonable people - but you can reach them. This powerful and practical book shows you how.
PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your Library section along with the audio.
©2015 Mark Goulston (P)2015 Audible, Inc.
"A persuasive performance by L. J. Ganser illuminates both the droll and the danger of dealing with 'crazy' people.... The resonance of Ganser's voice is engaging, and his portrayals of the numerous personalities discussed are the highlight of his performance." (AudioFile)
"Ready for my Crazies"
I loved the first chapters, some chapters didn't apply to the crazies in my life but it was still worth listening to, because you never know...
I was able to see so many characteristics in the people I know and they were all over the spectrum, the histrionic, the narcisistic, the dependent, the paranoid, the borderline and thank God no sociopathic... I very much enjoyed the labeling, hehehe specially when thinking about the inlaws and Thanksgiving, OMG that nailed it!!!but then the book gets deeper and makes you feel a little more empathic to some, I don't feel like I need to slap some reason into a particular friend, and I'm ready to say a definite goodbye to another.
Very liberating, I would highly recommend it.
The book's optimistic title caught my interest, but alas it doesn't live up to its title. The problem is that the author focuses too much on specific situations rather that fostering an attitude of listening. The main message of the book is to put yourself in the shoes of other people. But rather than helping foster this attitude, he seems to act as if each situation is different. For example, he gives advice such as, "say - (insert specific advice) - then pause and say, really, then say oh tell me more".
Much of the advice is suspicious because the author is seeing his results from a biased sample size - the people that he actually follows up with or give him messages that his advice works. But people don't bother to follow up when things go wrong. So he is getting message back that his system works, but it made me wonder how often is advice goes bad.
Also, one of his main recommendations involves telling others how they feel! In my experience people don't like it when I presume to know how they are feeling. Much better to ask rather than assume. I was surprised how often he recommends this approach. It may work for the author who has years of experience, but I am not going presume to know what someone else is feeling - it is very likely to blow up in my face. We've all heard that assuming makes an a** out of you and me.
If the author's advice actually does work, I would rather have him tell me the underlying beliefs and values he holds and how he comes to his advice, rather than a manual for dealing with specific situations of crazy.
I gave the book 2 stars because it was entertaining enough to listen to on my way to work.
"Get through your "every day crazy" peers."
As usual Mark Goulston really did it!! Just as goos as "Just Listen", Talking to Crazy give you tools to get through people whom are the "every day crazy". It also helps to increase the awareness of your own craziness therefore you will be able to control yourself during maddening situations.
Also L.J. Ganser is my new favorite Narrator. His voice is enthusiastic and you just can't stop listing to him.
I really like Mark Ghoulston's work. I enjoy listening to him on podcasts and watching his YouTube videos. I have enjoyed his other book and this one is worth listening to. I even bought a hardcover edition as a gift for a business friend.
"New Tools.... Teaches How and When to use Them!"
Listening to this author was time well spent. He is knowledgeable, experienced, practical, interesting and offered usable words and methods to use in dealing with the bits of "crazy" in me and in those whom I love. Best take away phrase.."Opportunity for Poise!" Thank you Dr. Goulston
"NOW I understand..."
Dr. Goulston, you are a genius! This book will show you why you've had trouble communicating with "some folks"...and how to be more successful in the future. Well played, Dr. Well played!
I loved it! A hard copy would be nice to go along with it.
Really enjoyed the narrator too.
"Talking to Crazy"
A must read!! Great for anyone challenged with difficult or irrational people in their lives. I absolutely recommend this book!
"Practical ideas for dealing with the not so logical people in your life!"
I have already started to use some of the ideas in this book with success!
"Insulting and Fake"
This book rings false and insulting. Dr. Goulston equates "crazy" with "emotion", and prizes a complete detachment from emotion. This viewpoint is not only male-centric but Western-centric and will only serve to make himself feel better for disassociating with any sort of emotional ties to action. Dr. Goulston does nothing but brag about his quick wit with clients, and his constant paragraphs of banter (from which he always emerges smelling like roses) makes me dislike the smug guy with a ferver.
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