It's not the work that's so hard - it's the people. The micromanaging control freak. The boss who takes credit for everything. The coworker who regularly strolls in late and takes leisurely breaks.There's no escaping problematic personalities. And there's no point fighting or letting tensions simmer. Instead, learn to build positive, productive relationships with everyone in your workplace - and put your career on an unstoppable upward trajectory.
Powerful Phrases for Dealing with Difficult People is an all-in-one trouble-shooting guide for resolving any kind of conflict with your boss or coworkers. Organized for quick lookup, the book helps you identify situations that push your emotional buttons. It offers powerful tools for defusing potentially explosive situations, including:
You can interact effectively with even the most challenging people by using these pithy, powerful solutions for quickly resolving workplace strife.
©2013 Renee Evenson (P)2013 Gildan Media LLC
There are no listener reviews for this title yet.
Something very different from this something that has with the title says it does
If there had been powerful phrases for dealing with difficult people
I wish there were some phrases for dealing with difficult people powerful or weak or whatever just some
"Good points, but the scenarios seemed repetitive."
The book seemed like it looped over and over again.
Focus on the key points, I found myself trying to identify the exact 325 words and phrases which was almost impossible from an audiobook.
Just provide a roadmap to conflict resolution, then provide abbreviated examples.
Yes, the general rules were good: try to enter a constructive dialog, start with "I" not "you", don't generalize with "always" and "never", and use specifics. Try to find a compromise.
"Excellent book for non native English Speakers"
Very effective coaching, provides the situation, analyzes options, and dictates the best approach, then support it with examples. I
Great on The Job of Judi Glickman
Effective Commuincaiton Skills
I whish Audible consider creating Audio Books to Perfect Phrases Series
great material. but...The readers voice is the most annoying voice to listen to. It made it very hard to get through.
Ive listended to over 45 audio books. Im still wondering how the details of making a product properly are forgotten. With Audio books, your readers voice is important.
I found myself focusing more on just trying to make it through the chapters and also turning down the volume. I would then realize I hadnt retained the information given.
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