©1998 by Daniel Goleman; (P)1998 by Audio Renaissance, an Imprint of Renaissance Media, Inc.
This took a little getting into. I don't mind saying that I had the paperback version on loan and was finding it very difficult to get into, thus the reason for downloading in audio. I found I listened while doing chores or in the car and am very glad I downloaded it. This was mostly a common sense book with lots of supporting examples. Worth a read/listen.
Anyone leading any organisation from an autocratic stance would benefit from reading this book. There are great examples of how treating employees and colleagues with respect really does pay off. That by running staff in the ground and treating them as commodities only costs more in the end.
It shows how human and frail people can be but there are techniques that draw the best out of them rather than beating people emotionally when in a position of higher management. The reader and words have a non condescending tone and the author clearly write from the voice of experience with well researched examples, though I did wonder if American Express paid a contribution!
It made me feel frustrated and even angry, puzzled as well, at how information in this book and others can go so unheard in some areas. Especially NHS which presently feels to be tipping the wrong way and little emotional intelligence toward its staff.
This book gave me what I wanted and this is something I will revisit as my career goes on......however, I'm always disappointed when the author doesn't read and when music plays between chapters.
"One of the most important books I've encountered"
Yes, I'll say it: this is one of the most important books I've read (listened to) in my life. I am well into my career of many years. I am 49. I work with executives, and I have friends that are execs, but I am not one. I am sometimes caught in between their squabbles. This book helps me understand my organization infinitely better than I did before. It's phenomenal for work relationships and interactions. It is great at helping you understand where you are in your career and how organizations and teams work best. It so rich. There is so much there,. I just finished Emotional Intelligence and then did this one. I think it is better to do it this way, but I think someone would get as much just doing this book.
"Intelligence for the 21st Century Workplace"
In his first book on emotional intelligence, Daniel Goleman focuses on education and how we teach emotional intelligence. In this book, the focus is on the work world and how critical emotional intelligence is for organizational success. Goleman reviews the five dimensions of emotional intelligence (self-awareness, self-regulation, motivation, empathy, and handling relationships) and lists 25 emotional competencies, highlighting which of those competencies lead to business success and which determine the success or failure of an executive.
Throughout the book, Goleman supports his argument for the need for emotional intelligence, noting that organizations going through the greatest change need emotional intelligence the most and that EI accounts for ninety percent of what's required for effective leadership. Moreover, he lauds the concept of learning organizations because they increase emotional intelligence, particularly in the areas of building trust and improving communications and dialogue. He closes the book with the statement that lack of emotional intelligence is the corporate equivalent of a weakened immune system - not necessarily deadly but ultimately affecting productivity and competitiveness. In this day and age, it's not a situation that many organizations can afford to find themselves in.
I have listened for several hours and have been unable to get a handle on a single idea that might facilitate the growth of my emotional intelligence. Goleman seems unable to sense the difference between data and truly valuable information. I feel buried in data, and I'm beginning to think I'll have to listen for months to synthesize something useful to myself.
"Not pop science"
Good review for working with children or others. Thought it would be self-help pop psychology. It was better than that.
Great Book for management and leadership. Plenty of short stories and examples that help it relate to you.
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