If you want to know why so many organizations sink into chaos, look no further than their leaders' mouths. Over and over, leaders present grand, overarching - yet fuzzy - notions of where they think the company is going. They assume everyone shares their definitions of "vision," "accountability," and "results." The result is often sloppy behavior and misalignment that can cost a company dearly. Effective communication is a leader's most critical tool for doing the essential job of leadership.
- From the May 2006 issue of Harvard Business Review.
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©2006 by the President and Fellows of Harvard College, All Rights Reserved (P)2006 Audible Inc.