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Stop Trying to Delight Your Customers (Harvard Business Review)

Stop Trying to Delight Your Customers (Harvard Business Review)

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Publisher's Summary

To really win customer's loyalty, forget the bells and whistles and just solve their problems.

This article was first published in the July 2010 issue of Harvard Business Review.

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©2010 by the President and Fellows of Harvard College, All Rights Reserved (P)2010 Audible Inc.

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