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More Is More
- How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
- Narrated by: Caroline McLaughlin
- Length: 5 hrs and 13 mins
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More Is More
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Summary
The phrase "less is more" may be true about many things, but it's not true when it comes to customer experience. Companies that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before. The companies that embrace a "more is more" philosophy work harder and go further to ensure that their customers have positive experiences. Companies that understand the importance of a relationship - even one individual relationship - are willing to go to any length to ensure that they continue to nurture that relationship. They do this through customer-focused strategies and leadership, via operations, policies, and procedures that consider how the customer will fare in every scenario.
More Is More provides practical advice for building or improving customer experience that you can apply immediately at your own organization. Because time is of the essence, your customers are not willing to wait for you to get the customer experience right. This book shows you the invisible toxins that are killing your customer experience and your market share and how you should address them. More Is More sets you up for success, outlining the key areas you need to address immediately so you can weather external changes, remain relevant, and thrive in the ever-changing business landscape.
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What listeners say about More Is More
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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Overall2 out of 5 stars
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Performance1 out of 5 stars
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Story2 out of 5 stars
- jc
- 30-08-17
Buy the Book Instead
If this book wasn’t for you, who do you think might enjoy it more?
The book i fine, it's the narration that kills it. I'm amazed I managed to stick it out.
What was most disappointing about Blake Morgan’s story?
The content is good but other books lay out similar concepts with summary points at the end of each chapter and I find this hugely helpful when listening and learning from audiobooks. I would definitely read more of Blake Morgan's work
Who might you have cast as narrator instead of Caroline McLaughlin?
Anyone! Honestly it was dire, you couldn't pay me to listen to this again. It's a shame as the book content is decent and I've looked up some of the models/concepts proposed and they have much to offer.
Any additional comments?
Decent book content, just avoid the droney robotic narration at all costs.
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Overall2 out of 5 stars
- Anonymous User
- 20-11-18
Mixed review
Practical solutions on how global businesses have managed to provide best customer service experience.The audio book narration is boring.
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1 person found this helpful
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Overall2 out of 5 stars
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Performance2 out of 5 stars
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Story2 out of 5 stars
- Nemanja Vujacic
- 11-04-18
Surprisingly bad narration
Narration sound like robot. Book is talking about some basic things that most people already know.
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1 person found this helpful