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Crucial Confrontations | [Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler]

Crucial Confrontations

Discover skills to resolve touchy, controversial, and complex issues at work and at home, now available in this follow-up to the internationally popular Crucial Conversations.
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Publisher's Summary

Discover skills to resolve touchy, controversial, and complex issues at work and at home, now available in this follow-up to the internationally popular Crucial Conversations.

Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly, and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly, sapping organizational performance by 20 to 50 percent and accounting for up to 90 percent of divorces.

Crucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like:

  • An employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what?
  • Your boss just committed you to a deadline you know you can't meet, and not-so-subtly hinted he doesn't want to hear complaints about it.
  • Your son walks through the door sporting colorful new body art that raises your blood pressure by 40 points. Speak now, pay later.
  • An accountant wonders how to step up to a client who is violating the law. Can you spell unemployment?
  • Family members fret over how to tell granddad that he should no longer drive his car. This is going to get ugly.
  • A nurse worries about what to say to an abusive physician. She quickly remembers "how things work around here" and decides not to say anything.

©2005 Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler; (P)2005 AMI

What Members Say

Average Customer Rating

3.6 (18 )
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Performance
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  •  
    Clarke Linlithgow BridgeUnited Kingdom 25/02/2007
    Clarke Linlithgow BridgeUnited Kingdom 25/02/2007 Member Since 2005
    HELPFUL VOTES
    19
    ratings
    REVIEWS
    57
    13
    FOLLOWERS
    FOLLOWING
    0
    0
    Overall
    "Fantastically useful"

    This is one of the most useful books I've ever read.

    2 of 2 people found this review helpful
  •  
    Shabra Dowson 07/04/2013
    Shabra Dowson 07/04/2013

    Intelligent, usually kind and sometimes wise. Living in Worcestershire, England.

    HELPFUL VOTES
    7
    ratings
    REVIEWS
    7
    6
    FOLLOWERS
    FOLLOWING
    1
    0
    Overall
    "Promises more than it delivers"

    The introduction to the book sounds great. Yes the authors have completed the research, collated their findings but then they don't seem to deliver so clearly. I'm left with some wonderful examples of times when people didn't do the crucial confrontations they should have done but no real inspiration as to how I can improve my confrontational skills. Maybe I just didn't listen hard enough.

    1 of 1 people found this review helpful
  • Showing: 1-2 of 2 results
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  • dancinshoes
    20/08/06
    Overall
    "One of the best books I have read or listened to!"

    This is an excellent book for enhancing relationships at work and at home. It’s too bad it’s not taught in high school! The listening experience is tremendously enhanced if you also read the book as there are a few key concepts that have been edited in this audio version. This book is absolutely one of the best I have read or listened to! I highly recommend it.

    23 of 23 people found this review helpful
  • Judith
    Oakland, CA, USA
    15/09/07
    Overall
    "Enlightening"

    I wanted to read this book, but felt a little self-conscious doing so. Listening to the book was great. I would pause from time to time to reflect on the examples and strategies. I have begun to use several of the strategies - successfully! I will listen to several sections of this book again and again, as I continue to implement some of the techniques. Much more useful for actually making changes in how to approach others than it's predecessor, Crucial Conversations - a book that highlighted the need to consider a different approach to important discussions. Crucial Confrontations is contains very practical strategies to improving professional and personal communications. Bravo!

    8 of 8 people found this review helpful
  • Richard
    SAN DIEGO , CA, USA
    27/03/09
    Overall
    "Don't decide based on reviews of reader"

    I was kind of surprised at the reactions to the narrator, whose tone seemed typical for this type of book, i.e., matter of fact. He reads as though he understands what he's saying-- which is the major requirement-- and I don't think a tone of great excitement would be appropriate for the material. (Compare the narrator of "The World is Flat," who maintains a uniformly breathless tone throughout that I found highly distracting.) He does, however, sound sarcastic during his reading of the "scripts" provided by authors when it is clearly not what the authors intended. (On the other hand, when the scripts in fact do call for a sarcastic tone, he's superb.) On the whole, I rarely found myself distracted by the narrator, and, especially since this book is a quite good example of its type, I would not avoid it just based on the reviews of the narrator.

    5 of 6 people found this review helpful
  • Robert
    Albany, NY, USA
    29/09/08
    Overall
    "Cookbook for confronting life"

    Thoughtful presentation of factual information with little emphasis on engaging the reader. It is easy to get lost in the lists and listings of inputs and responses.

    2 of 2 people found this review helpful
  • Scott
    Salt Lake City, UT, USA
    21/06/08
    Overall
    "Good Material, Tough Listening"

    I agree with the other listener about the tone of the narrator on this audiobook. His unenthusiastic tone seems dry and I find it hard to list to. I really enjoyed the authors other book Crucial Conversations and found the female narrator much easier to listen to. Crucial Conversations focuses on disagreement between two people and how to work through their differences without going to silence or violence. Crucial Confrontations focuses on disappointment of failed promises and missed expectations. Overall I feel both books have a lot to offer. In fact, I bought both books to help me better learn the concepts and reinforce the audio program.

    4 of 5 people found this review helpful
  • Brenda
    edmonton, AB, Canada
    07/02/13
    Overall
    Performance
    Story
    "Not a lot of new information"
    If you could sum up Crucial Confrontations in three words, what would they be?

    This is a follow up book to Crucial Conversations and not a lot of new information was presented.


    1 of 1 people found this review helpful
  • Eric
    PASADENA, CA, United States
    30/07/08
    Overall
    "Narrator is horrible"

    I can sense that the book contains good information, but I'd have to listen to it again and take some notes. However, I have been dreading doing so due to the narrator's voice and tone. I find him so monotone and sad, that it makes it almost impossible to focus on the content. I found myself tempted to go through the book without really listening. I'd like to have a crucial confrontation with that guy...

    5 of 7 people found this review helpful
  • Luke
    15/05/14
    Overall
    Performance
    Story
    "Mr. Roboto"
    Is there anything you would change about this book?

    I would have had an actual human read this book rather than a robot.


    What didn’t you like about Barrett Whitener’s performance?

    Everything! The material was good, really good in some cases, but listening to his performance almost completely ruined the book for me.


    1 of 2 people found this review helpful
  • Cindy
    Whitefish, MT, United States
    25/01/13
    Overall
    Performance
    Story
    "DON'T PASS UP THIS BOOK"
    Would you recommend this audiobook to a friend? If so, why?

    Absolutely. There are so many applicable, real life, work and home examples with viable solutions. I work in Human Resources and successful conversations are KEY in my life. If you are looking to improve your human relations skills, this is the book for you.


    What did you like best about this story?

    The author talks about creating safety in the conversation for the other person. This creates an atmosphere that the other person and yourself can communicate in honestly and safely without fear of ______ - you fill in the blank.


    Any additional comments?

    I have never felt compelled to write a review until now.

    0 of 0 people found this review helpful
  • John
    Glenhaven, Australia
    06/08/12
    Overall
    Performance
    Story
    "Real strategies for managing commitment"

    Having listened to Influencer, by the same authors, I had a fair idea what to expect. Being asked constantly how to make sure that the systems I help companies create will actually be followed by the team, I now have some great strategies to offer.
    Systems are just like medicine - they only work when used properly. Properly means systems plus training plus support. But the missing component has for most managers or business owners been that difficult to manage situation where you know someone isn't doing what they've been trained to do, or simply chooses not to do what they should.
    How does the average manager handle that? Badly, but only because we never actually learn the right way. So often anger and frustration direct the response to non-compliance and this never helps.
    At the very least, Crucial Confrontations will help you see some alternatives to "going off the deep end" while at best, it could give you a set of effective strategies that will build in accountability, reinforce your values, and set integrity as a standard for your business (or family). I am now listening to Crucial Conversations and have bought You Can Change Anything on the strength of approach and insight of the authors.

    0 of 0 people found this review helpful
  • Showing: 1-10 of 20 results PREVIOUS12NEXT

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