When managers coach their team members on their performance, "emotional intelligence" may not be the first thing that comes to mind. But some believe that performance development depends on the employee's emotional intelligence, and the ability of the manager to encourage and increase it. In his book, Coaching for Emotional Intelligence (AMACOM), Bob Wall provides a carefully planned strategy to help managers address such factors as personality traits, communications styles, and personal behaviors - the delicate issues that make coaching for EI more challenging than coaching for performance alone.
©2007 Bob Wall (P)2014 American Management Association International
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