Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them. Crucial Conversations exploded onto the scene 10 years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their best-selling classic to provide even more ways to help you take the lead in any tough conversation.
"Reviewing long after listen because it has worked!"
You can go after the job you want...and get it! You can take the job you have...and improve it! You can take any situation you're in...and make it work for you!
The fear of talking to people is very real and effects millions of people - but fortunately it is completely curable. Overcome it fast with easy practical steps. Feeling incapable of chatting to people is a horrific curse and one which can affect every part of your life. Don't let it ruin your life. Overcoming shyness, social anxiety, and low self-confidence fast. Get on with your life!
"This book really worked for me, a real booster"
Don't let low self-esteem rule your life - overcome it fast with easy practicable steps. Low self-esteem can affect every area of our lives. It can be a horrible curse to live with, but thankfully one that can be beaten. Dr. Jennifer Alison's Self-Esteem: Fast Proven Treatment for Recovery from Low Self-Esteem is a much-praised international best seller, thanks to its practical and easy-to-implement advice.
"Great audio, listened to time and time again"
What is that magic quality that makes some people instantly loved and respected? Everyone wants to be their friend (or, if single, their lover!) In business, they rise swiftly to the top of the corporate ladder. What is their "Midas touch?"
"So dull and so unoriginal!"
If you don't know how to communicate properly, you are going to have problems in both your intimate and your family relationships. You are going to be ineffective in work and business situations. It's going to be troublesome managing employees or getting what you want from your boss or your clients on a daily basis. Overall, effective communication is like an engine oil that makes your life run smoothly, getting you wherever you want to be.
Celebrating the 75 anniversary of the original landmark bestseller How to Win Friends and Influence People, comes an up-to-the-minute adaptation of Carnegie's timeless prescriptions for the digital age. Dale Carnegie's principles have endured for nearly a century. Since its original publication in 1936, his timeless classic How to Win Friends and Influence People has gone on to sell 15 million copies. Now, introducing new listeners to Carnegie's words of wisdom, comes How to Win Friends and Influence People in the Digital Age, a new guide for a new era.
On Nonviolent Communication, this renowned peacemaker presents his complete system for speaking our deepest truths, addressing our unrecognized needs and emotions, and honoring those same concerns in others. With this adaptation of the best-selling book of the same title, Marshall Rosenberg teaches in his own words.
In June of 1999, Stephen King was hit by a van while walking along the shoulder of a country road in Maine. Six operations were required to save his life and mend his broken body. When he was finally able to sit up, he immediately started writing. This book - part biography, part a collection of tips for the aspiring writer - is the extraordinary result.
How do you get rid of unwanted guests? What do you do if there's a racket in the quiet carriage? How should you eat peas, and behave in queues? How to behave, like how to punctuate, is an aspect of life that many are no longer taught. Thankfully, Sandi Toksvig has come to the rescue with her entertaining guide to modern manners, with characteristic wit and perceptiveness.
"If you love lists you'll love this"
Building a Better Vocabulary offers an intriguing look at the nuts and bolts of English, teaches you the etymology and morphology - or the history and structure - of words, and delves into the cognitive science behind committing new words to long-term memory. By the end of the 36 enjoyable lectures, you will have a practical framework for continuing to build your vocabulary by discovering new words and fully mastering the nuances of familiar ones.
"Delectable, Illuminating and Nonpareil"
Listen to this book and send your nonverbal intelligence soaring. Joe Navarro, a former FBI counterintelligence officer and a recognized expert on nonverbal behavior, explains how to "speed-read" people: decode sentiments and behaviors, avoid hidden pitfalls, and look for deceptive behaviors. You'll also learn how your body language can influence what your boss, family, friends, and strangers think of you.
Penguin presents the unabridged downloadable audiobook edition of Emotional Agility by Susan David, read by Claire Gordon-Webster. Every day we speak around 16,000 words - but inside our minds we create tens of thousands more. Thoughts such as 'I'm not spending enough time with my children' or 'I'm not good enough to present my work' can seem to be unshakable facts. In reality they're the judgemental opinions of our inner voices.
"A superb listen!"
Since taking over TED in the early 2000s, Chris Anderson has shown how carefully crafted short talks can be the key to unlocking empathy, stirring excitement, spreading knowledge, and promoting a shared dream. Done right, a talk can electrify a room and transform an audience's worldview. Done right, a talk is more powerful than anything in written form.
Instantly discover what's really going on around you!Know the truth before you ever hear a word! Approximately 80% of communication is expressed nonverbally. When you know how to unlock the secrets of people's nonverbal cues, you'll always have the upper hand in any situation.
33 Strategies of War is a comprehensive guide to the subtle social game of everyday life, informed by the most ingenious and effective military principles in war. It's the I-Ching of conflict, the contemporary companion to Sun Tzu's The Art of War, and is abundantly illustrated with examples from history, including the folly and genius of everyone from Napoleon to Margaret Thatcher, Hannibal to Ulysses S. Grant, movie moguls to samurai swordsmen.
"Great read but an abrupt ending"
The highly anticipated follow-up to the sensational bestseller Quiet - empowering introverted children, teens and young adults. Susan Cain sparked a worldwide conversation with Quiet: The Power of Introverts in a World that Can't Stop Talking. She inspired millions of people and permanently changed the way we see introverts - and the way introverts see themselves. Now she takes the quiet revolution to a younger audience.
"A must read for parents of introvert kids"
From two leaders in executive education at Harvard Business School, here are the mental habits and proven strategies you need to achieve outstanding results in any negotiation.
"Picked up useful tips on negotiotion"
In this audiobook, we will look at all aspects of spoken communication, from structure right through to delivery. We will learn how to have a conversation with our audience - to be ourselves - so that we connect with them every time we speak. In seven simple steps, you can learn to be a confident and successful public speaker. There are specific exercises at the end of every section for you to practice.
"Logical, helpful, superb"
Social psychologist Robert Cialdini shines a light on effective persuasion and reveals that the secret doesn't lie in the message itself, but in the key moment before that message is delivered.
Don't let problem people get to you! Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change.
In an age unhealthily obsessed with substance, this is a book on the importance of pure style, from the best-selling author of The Etymologicon and The Horologicon. From classic poetry to pop lyrics and from the King James Bible to advertising slogans, Mark Forsyth explains the secrets that make a phrase - such as 'Tiger, Tiger, burning bright', or 'To be or not to be' - memorable. In his inimitably entertaining and witty style he takes apart famous lines and shows how you, too, can write like Shakespeare or Oscar Wilde.
"Listen to to be a better listener."
S.U.M.O. stands for Shut Up, Move On. It's a phrase to say to ourselves (and sometimes others) when we are acting or thinking in a way that is hindering our ability to succeed. It doesn't necessarily mean "get over it" or "pull yourself together" (although there may be occasions when both responses are necessary): "Shut Up" means stop what you're doing, take time out to reflect, let go of baggage and beliefs that hinder your potential; "Move On" means tomorrow can be different from today, look for new possibilities, don't just think about it, take action.
"Hard to absorb as an audiobook"
At some point today you will have to influence or persuade someone - perhaps ask a colleague a favour, negotiate with a contractor or get your spouse to put out the recycling. In The small BIG, three heavyweights from the world of persuasion, science and practice - Steve Martin, Noah Goldstein and Robert Cialdini - describe how, in today's information-overloaded world, it is now the smallest changes that lead to the biggest differences in results.
"An excellent overview of persuasion"
Storytelling has come of age in the business world. Today, many of the most successful companies use storytelling as a leadership tool. The reason for this is simple: Stories have the ability to engage an audience the way logic and bullet points alone never could. Whether you are trying to communicate a vision, sell an idea, or inspire commitment, storytelling is a powerful business tool that can mean the difference between mediocre results and phenomenal success.
"Some good lessons"
Get the results you want and come out as the Top Dog in every conversation. Fancy being the Top Dog in all your dealings? Fed up of feeling like the underdog? So many of us regularly lose in conversations before we've even opened our mouths. Often without realising it, we don't see ourselves as a peer of the other person. And we transmit this in what we do and say. (I'll fit round you. I know you're really busy....) The other person picks up on this.
It's easy to identify rage in people who lose their temper at traffic jams, unruly children, unresponsive coworkers, and unrealistic bosses. But we may not recognize more subtle manifestations of anger, such as being uncomfortable with loose ends, acting impatiently, or being overly critical. That is anger, too. And, as is so often the case, angry folks don't seem to realize that the behavior causing them problems at home or at work actually stems from unrecognized and unresolved pain and emotional injuries from the past. Is all this negative emotion inevitable, or are there choices about how to respond.
Filled with logical yet counterintuitive answers to ordinary and extraordinary problems - whether it be buying a new home or pivoting a failing business model - Mudd's HEAD (High Efficiency Analytic Decision-making) methodology provides listeners with a battle-tested set of guiding principles that promise to bring order to even the most chaotic problems, all in five practical steps.
Have you ever wondered how different your life would be if you increased your confidence by just 10%? Paul McGee has - and in this audiobook, he explains what confidence is, where it comes from, why it's important, and how to develop it in yourself and others. Not only does the audiobook deal with confidence in business, romance, social situations, and all areas of life, it explodes common myths, including why 'over-confidence' and 'under-confidence' are both harmful. Loaded with practical tips on bouncing back from a setback and feeling confident in challenging situations
"A great starting, but you'll need more!"
Good conversation is at the heart of networking, meetings, interviews, negotiations and raising your profile. It can ease your way in work, enabling you to build alliances, create strong relationships with staff, bosses and clients, succeed at interviews, motivate and inspire. But conversation is something most of us were never taught! We learn to speak as babies, but how conversation actually works is something most of us pick up only haphazardly, and many have yet to learn.
"It's also about the way you talk"
Being assertive is being able to express yourself with confidence so that you don t have to resort to being passive, aggressive or manipulative. By developing assertiveness and becoming aware of our own strengths and weaknesses, you can learn how best to modify your behaviour in social and business interactions. Develop Your Assertiveness offers simple techniques to enable you to become more assertive.
"Good intro with practical exercises/tactics"
Dealing with Difficult People looks at individual behaviour, what drives it, and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues.
A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business, and for anyone who has to deal with difficult colleagues or the public.
In his defining work on emotional intelligence, best-selling author Daniel Goleman found that it is twice as important as other competencies in determining outstanding leadership. If you listen to nothing else on emotional intelligence, listen to these 10 articles by experts in the field. We've combed through hundreds of articles in the Harvard Business Review archive and selected the most important ones to help you boost your emotional skills - and your professional success.
The S.U.M.O Guy returns with a fun, fast-paced guide to gaining confidence and getting the most out of dealing with other people. With his trademark wit and good humour, Paul McGee arms you with 21 simple, proven methods for quickly building your communication muscle. Packed with priceless insights, expert advice, and skill-building exercises, How To Succeed With People gets you quickly up and running with the skills you need to communicate effectively with bosses, team members, customers, family, friends, neighbours...even complete strangers.
"A clear insight into how we behave and why."
Good communiation is essential to any healthy relationship, whether it's between spouses, family members, friends, or co-workers. In this book Susan Chapman, a marriage and family therapist and a longtime meditation teacher, explains how mindfulness can be brought to bear in the way we speak and listen to each other so that we can strengthen our connections and better accomplish our goals.
"Excellent insight into a complex field"
No matter how successful we are, we all face stressful and hard-to-handle challenges in daily life, and - if we want to be as happy and healthy as we can - we must learn to assert ourselves, make our voices heard, and approach life with confidence and self-assurance. This book is a roadmap to help you navigate your way through those challenging opportunities, hurdles, and milestones. Taking universal scenarios case by case, and packed with practical tips, this inspiring, down-to-earth book will give you the tools to build your self-esteem and become happier, healthier, and in control of your own destiny.
"Not that good. Some useful bits."
Whether it's among colleagues at lunch or an audience of 1000, a leader's role is to move and inspire others. It's not only the big occasions that test a leader's mettle, but the little ones as well - in a casual conversation in the elevator, in phone calls, or one of many incidental, seemingly "insignificant" interactions in everyday work life. Written by one of the world's leading communications coaches, Speaking as a Leader shows you how to make the most of your daily communications.
Listening to this self-confidence and life-enhancing bible, bestselling author Robert Ringer guides you on the most exciting and rewarding journey of your life. This #1 bestseller will clearly demonstrate how to get from where you are now to where you want to be - with friends, lovers, finances, and all other areas of your personal world.
Have you ever felt you're not getting through to the person you're talking to or not coming across the way you intend? You're not alone. That's the bad news. But there is something we can do about it. Heidi Grant Halvorson, social psychologist and best-selling author, explains why we're often misunderstood and how we can fix that. Most of us assume that other people see us as we see ourselves and that they see us as we truly are. But neither is true.
In The Referral of a Lifetime, author Tim Templeton frames a powerful plan for cultivating clients and customers in a fable about businesswoman Susie McCumber, who feels increasingly like a failure. A friend refers her to the mysterious Mr. Highground, who introduces her to four successful people. They show her how they transformed their businesses and their lives by determining how others view them and how they view themselves.